Senior Associate / Associate, Medication Delivery Service (MDS)

Singapore General Hospital; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A leading healthcare institution in Singapore is looking for a Customer Service Associate responsible for managing calls, faxes, and emails related to medication delivery and providing administrative support. Ideal candidates should possess a GCE N/O/A/NITEC certificate, have 1-2 years of experience in customer service, and demonstrate strong interpersonal skills. Competence in MS Word, Excel, and PowerPoint is essential for this role. A pleasant disposition and initiative are also valued in this position.

Qualifications

• Minimum 1-2 years experience in customer service role.
• Related customer service and service quality background preferred.

Responsibilities

• Answer and manage calls, faxes, and emails from the public, patients, and internal staff.
• Provide administrative support for efficient management of Pharmacy services.

Skills

Good communication skills

Strong interpersonal skills

Initiative

Pleasant disposition

Education

GCE N / O / A / NITEC / Higher NITEC certificate

Tools

Internet Explorer

MS Word

Excel

Power Point

Job description

You will be responsible for answering and managing calls, faxes and emails from members of the public, patients and internal staff pertaining to medication delivery for order taking, scheduling, coordinates with vendor, general enquiries and billing. You will also provide administrative support for efficient management and smooth operations of Pharmacy service area(s) to provide prompt, efficient and excellent service to customers.

Job Requirements

• GCE N / O / A / NITEC / Higher NITEC certificate with good communication skills
• Minimum 1-2 years experience in customer service role / Related customer service and service quality background is preferred.
• PC Knowledge – Internet Explorer, MS Word, Excel and Power Point essential.
• Strong interpersonal skills with initiative and a pleasant disposition