Senior Associate / Assistant Manager, Quality Excellence & Design Thinking

CERTIS GROUP - GHR; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a proactive individual to support the integration of design thinking methodologies. The role involves collaborating with teams to identify challenges, co-create solutions, and enhance user experiences. Ideal candidates will have a Diploma or Bachelor’s degree in a related field and 1-2 years of experience, possessing strong communication and analytical skills. This position supports the advancement of user-centered design across various projects.

Qualifications

• 1-2 years of relevant experience in design or related fields.
• Strong verbal and written communication skills.
• Excellent teamwork skills in a cross-functional environment.
• Ability to work in a fast-paced, dynamic setting.

Responsibilities

• Lead design thinking workshops with cross-functional teams.
• Gather and analyze user needs and feedback.
• Collaborate to ideate, prototype, and test solutions.
• Document findings and recommendations for stakeholders.
• Advocate for user-centered design principles.

Skills

Design thinking

Communication

Collaboration

Analytical skills

Problem-solving

Education

Diploma/Bachelor’s degree in Design, Innovation, Business

Tools

Microsoft Office Suite

Job description

Job Summary

We are seeking a proactive and creative individual to support the integration of design thinking methodologies across the company and various projects. The role will collaborate with cross‑functional teams and stakeholders to uncover challenges, co‑create innovative solutions, and deliver positive user experiences.

Key Responsibilities

• Facilitation and Collaboration: Lead or co‑facilitate design thinking workshops and discussions with cross‑functional teams to drive innovation and solve complex problems.
• Research and Insights: Gather and analyze user needs and feedback, translating them into actionable insights that guide project strategies.
• Design and Prototyping: Collaborate with stakeholders to ideate, prototype, and test solutions aimed at enhancing service quality and user satisfaction.
• Documentation: Develop clear and comprehensive documentation of findings, insights, and recommendations for internal teams and stakeholders.
• Advocacy: Act as an advocate for user‑centered design principles and methodologies, promoting their adoption across the organization.

Requirements

• Preference for candidates pursuing or holding a Diploma/Bachelor’s degree in Design, Innovation, Business, or related fields with 1-2 years of relevant experience.
• Strong verbal and written communication skills to effectively convey ideas and facilitate discussions.
• Excellent collaboration and teamwork skills in a cross‑functional environment.
• Ability to thrive in a fast‑paced, dynamic setting with multiple priorities.

Skills and Competencies

Essential

• Proficiency with Microsoft Office suite (Word, PowerPoint) or equivalent tools, with a willingness to learn new software as required.
• Strong analytical and problem‑solving skills to address complex challenges.

Preferred

• Familiarity with design thinking methodologies and experience applying them in a professional setting.
• Basic proficiency in visual design tools or software is a plus.