Senior Assistant Manager, Patient Financial Services

KK Women's & Children's Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community-focused hospital in Singapore is seeking a dynamic individual to join their Patient Financial Services team. In this role, you will support the planning and execution of the patient’s financial journey, ensuring alignment with MOH policies. You will collaborate with various stakeholders to enhance operational excellence in patient billing and participate in the implementation of IT systems. Ideal candidates will have a Bachelor’s degree in Accountancy with at least 4 years of experience and proficiency in Microsoft Office applications.

Qualifications

• Minimum 4 years of related working experience.
• Ability to manage complex, ambiguous situations under pressure.
• Systematic and meticulous work approach.

Responsibilities

• Support planning and design of the patient’s financial journey.
• Collaborate with stakeholders for operational excellence in billing.
• Participate in IT systems implementation and User Acceptance Testing.

Skills

Strong communication skills

Interpersonal skills

Team player

Proficiency in Microsoft Office

Robotic process automation experience

Data analytics tools

Education

Bachelor’s degree in Accountancy or equivalent

Tools

Microsoft Office

UiPath

Tableau

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic individual to join our Patient Financial Services team. In this role, you will support the planning and design of the patient’s financial journey, while ensuring alignment with MOH policies and identifying process improvement opportunities.

You will collaborate with interdepartmental and external stakeholders to ensure operational excellence towards patient billing and transformation journey. You will also develop and operationalise Patient Financial Services related processes which includes working with other institutions, for the preparation of the opening of Eastern General Hospital. This includes managing timely and accurate billing to patient accounts.

You will participate in IT systems implementation and User Acceptance Testing (UAT) to ensure successful implementation of the IT systems.

Additionally, you will provide secretariat support to various Workgroups and Committees as required.

Requirements

• Bachelor’s degree in Accountancy or equivalent with minimum 4 years of related working experience.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with robotic process automation tools (UiPath) and Data Analytics tools such as Tableau is desirable.
• Team player with the ability to manage cross-functional and institutional relationships.
• Possess strong communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation.
• Systematic and meticulous.
• Ability to handle complex, ambiguous and challenging situations under fast-paced and evolving conditions.