Senior/Assistant Manager, Business Office (Service Team)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking individuals to join its Business Office service team. The role involves managing billing-related feedback and inquiries, ensuring high service standards, and supporting continuous improvement initiatives. Candidates should hold a Bachelor's Degree and have at least 2 years of relevant experience, particularly in customer service or healthcare. Strong communication and analytical skills are essential. This is an opportunity to contribute to enhancing patient experience in a reputable organization.

Qualifications

• At least 2 years of working experience in customer service or healthcare.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal skills with empathy and excellent communication.

Responsibilities

• Handle first-level investigation of billing-related feedback and enquiries.
• Liaise with departments to resolve billing enquiries.
• Monitor billing submissions and coordinate with teams.

Skills

Customer service

Critical thinking

Data analysis

Communication skills

Microsoft Office

Education

Bachelor's Degree in any discipline

Job description

About Us

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

You will be part of the Business Office service team, playing a crucial role in managing billing-related feedback and manning the business office enquiry hotline. In this position, you will support the manager in efficiently handling complex billing-related enquiries while ensuring smooth team operations. You will work closely with team members and stakeholders to maintain high service standards and assist in implementing continuous improvement initiatives that enhance our billing processes and patient experience. You will report to the Senior Manager/Manager.

Some of the Key Responsibilities Include

• Handle first-level investigation of billing-related feedback and enquiries, escalating complex cases with preliminary findings and recommendations to management
• Liaise with relevant departments to gather necessary information for resolving billing enquiries and maintain accurate documentation in tracking systems
• Monitor and track billing submissions in the National Platform for Healthcare Claims (NHPC) and coordinate with billing teams to investigate rejected claims
• Assist in overseeing the Business Office hotline operations, ensuring timely and professional handling of patient enquiries while maintaining high quality standards
• Support administrative functions including preparing training materials, coordinating training sessions, and maintaining team schedules for optimal coverage
• Conduct data analysis and reporting on billing feedback trends, compile statistics and resolution rates for management review
• Act as a liaison between the Business Office Service Team and other departments, fostering strong stakeholder relationships
• Support cross-departmental initiatives and ensure compliance with health finance policies from MOH, CPF Board, insurers and other relevant authorities
• Participate in quality assurance activities including monitoring adherence to procedures and supporting process improvement initiatives
• Any other duties as assigned by supervisor

Job Requirements

• Bachelor's Degree in any discipline, with preference for healthcare-related fields or business administration
• At least 2 years of working experience, with customer service or healthcare experience being advantageous
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Outlook
• Strong interpersonal skills with empathy for others and excellent communication skills including business writing abilities
• Self-motivated individual with strong critical thinking and analytical skills, able to multitask in a fast-paced environment
• Independent worker who is meticulous, resourceful and outcome-driven with strong problem-solving skills and team collaboration abilities