Senior Application Consultant

HORIZON SOFTWARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A software solutions company based in Singapore is looking for an experienced Application Support Specialist. The role involves implementing, configuring, and providing support for enterprise applications while conducting business requirements analysis. Candidates should hold a Bachelor’s degree and possess strong troubleshooting skills in SQL. This position offers opportunities for professional development and collaboration with internal teams and vendors.

Qualifications

• Experience supporting enterprise applications (ERP, CRM, HRMS, etc.).
• Strong understanding of application workflows and data models.
• Familiarity with ITIL processes for incident and change management.

Responsibilities

• Implement and support enterprise applications.
• Conduct requirements gathering and analysis.
• Coordinate application releases and validate enhancements.

Skills

Application support

Troubleshooting

Root-cause analysis

Business analysis

SQL

Education

Bachelor’s degree in IT, Computer Science, Engineering, or a related field

Tools

ITIL

Job description

Key Responsibilities

Application Implementation & Support

• Implement, configure, and support enterprise or custom-built applications.

• Provide L2/L3 application support, troubleshooting incidents and resolving issues within SLA.

• Perform root-cause analysis and recommend permanent fixes or enhancements.

Business & Functional Consulting

• Gather and analyze business requirements and translate them into functional specifications.

• Conduct fit-gap analysis and propose application-based solutions.

• Configure application workflows, rules, and parameters to meet business needs.

Testing & Release Management

• Support unit testing, system integration testing, and UAT activities.

• Coordinate application releases, patches, and upgrades with technical teams.

• Validate fixes and enhancements before production deployment.

Documentation & Training

• Prepare functional documentation, SOPs, and user guides.

• Conduct user training and knowledge transfer sessions.

• Maintain application configuration and support documentation.

Stakeholder & Vendor Management

• Liaise with internal teams, vendors, and third-party providers.

• Communicate effectively with business stakeholders on application issues and improvements.

Required Skills & Qualifications

Technical & Functional Skills

• Experience supporting enterprise applications (ERP, CRM, HRMS, Case Management, or custom systems).

• Strong understanding of application workflows, business processes, and data models.

• Working knowledge of SQL for data analysis and troubleshooting.

• Exposure to APIs, integrations, and interfaces is an advantage.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.

• Certifications such as ITIL, Application-specific, or Cloud certifications are a plus.