Senior AMS Service Delivery Manager (SAP/Salesforce/ServiceNow)

Capgemini Singapore PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A global technology partner in Singapore is seeking a Service Delivery Manager to own multi-technology AMS engagement, ensuring stable delivery across various platforms. This role requires managing a large team and addressing client micromanagement. Candidates should have extensive experience in AMS or Service Delivery roles and a strong background in client handling and governance. The position offers an opportunity to work in a diverse environment with significant professional growth and flexible work practices.

Benefits

Flexible work practices

Self-development opportunities

Diversity and inclusion initiatives

Qualifications

• 12–18 years of AMS/SAP/Salesforce/Enterprise IT experience.
• Minimum 5 years in Service Delivery Manager or Engagement Lead roles.
• Strong presence to manage client micromanagement.

Responsibilities

• Serve as the primary onshore face to client leadership.
• Drive weekly, monthly, and quarterly leadership connections.
• Own end-to-end AMS operations across 13+ countries.
• Mentor team leads to stabilize client relationships.

Skills

Client Handling

Leadership

Conflict Management

Negotiation

Emotional Intelligence

Tools

SAP

Salesforce

ServiceNow

Mulesoft

Job description

A global technology partner in Singapore is seeking a Service Delivery Manager to own multi-technology AMS engagement, ensuring stable delivery across various platforms. This role requires managing a large team and addressing client micromanagement. Candidates should have extensive experience in AMS or Service Delivery roles and a strong background in client handling and governance. The position offers an opportunity to work in a diverse environment with significant professional growth and flexible work practices.