Section Manager, HR Services

VITAL; Singapore; On-site; SGD 80,000 - 140,000; Full time

Job summary

VITAL in Singapore seeks a Section Manager to oversee daily HR services for Public Service Agencies and partners. You will lead a team to ensure prompt, accurate work and collaborate with Agencies and policy owners to resolve issues and improve processes.

You will also plan staff development, drive governance improvements, and prepare submissions and reports for senior management to showcase project outcomes and service enhancements.

Qualifications

• 3 years of experience in HR, with at least 1 year in a supervisory role.
• Data analysis, dashboard building, automation and AI applications are beneficial.
• Excellent writing and presentation skills.
• Strong interpersonal skills to influence internal and external stakeholders.
• Ability to work independently in a fast-paced, high-workload environment.

Responsibilities

• Manage and oversee work activities by the VITAL team to ensure prompt, accurate service delivery to Agencies.
• Collaborate with Agencies, System and Policy owners to resolve service issues and improve policies and systems.
• Plan and implement learning and development for officers to build relevant competencies.
• Lead process reviews and improvement projects to reduce inefficiencies and governance gaps.
• Understand Agencies' business needs and explore expansion of scope or new services.
• Keep training materials and SOPs updated for refresher training and onboarding.
• Prepare emails, reports and slides and present improvements and solutions to Management.

Skills

Data analysis

Dashboard building

Automation

Artificial intelligence

People management

Communication skills

Job description

What the role is:

The Section Manager oversees the daily operations in the provision of HR services to Public Service Agencies – VITAL’s Service Partners.The Section Manager is responsible for managing and developing the team to ensure that work requests are processed promptly and accurately. In addition, he/she is alsoexpected to maintain strong partnerships with Agencies and collaborate with service partners to resolve service issues and improve processes.

What you will be working on:

• Manage and oversee work activities performed by the VITAL team to achieve prompt and accurate service delivery to Agencies, which includes ensuring that the team diligently carries out all the tasks and projects which are assigned tothem.
• Independently work with Agencies, System and Policy owners to resolve service issues, enhance policies, improve systems to achieve higher productivity internally and better service delivery to Agencies.
• Plan and implement learning and development activities of officers in the VITAL team to ensure they possess the competencies to carry out their work and future skills to remain relevant for transformation of the organisation.
• Proactively conduct and spearhead regular process reviews and improvement projects to eliminate areas of inefficiency and address governance gaps, e.g., to eliminate hand-offs, replace manual efforts with automation, avoid processing errors or lapses, enhance governance controls to mitigate risk in processactivities etc, considering interests of both VITAL and Agencies.
• Work with the VITAL team and Agencies to understand the Agency’s business requirements, review their needs and recommend expansion of scope or new services which could be offered to Agencies.
• Ensure that process training materials and SOPs are kept updated at all times for the VITAL’s team’s reference for refresher training and training of new team members.
• Prepare email submissions, performance reports and slides (including data analysis) and present to VITAL/Agencies’ Management to apprise them of the team’s improvement projects, significant tasks completed, service issues andsolutions implemented to address them.

What we are looking for:

• Preferably 3 years of working experience in HR positions, of which 1 year is in a supervisory role.
• Competence in data analysis, dashboard building, automation and artificial intelligence applications is beneficial.
• Persistence and self-motivated to achieve goals and desired outcomes despite roadblocks encountered.
• Excellent writing and presentation skills
• Strong interpersonal skills to influence internal and external stakeholders to achieve desired outcomes.
• Ability to remain composed and work independently in a fast-paced and high workload environment.
• Service and process-oriented mindset

About VITAL

As the Central Agency for Corporate Shared Services, we provide HR, Payroll, Finance, Procurement and other essential services to over 100,000 public officers and 100 government agencies. Also as the Robotics & Automation Lead for corporate and administrative services domain, we are at the forefront of driving innovation and technology adoption.More than just an organisation, we are a community committed to creating an inclusive environment that cares for our officers. We prioritise your growth and development, offering exciting career prospects and training opportunities in high-demand skills like Data Analytics, Design Thinking and Robotics Process Automation. We understand the importance of work-life harmony and strive to support our officers in achieving it.If you are a dynamic and innovative team player who aligns with our vision,