Manager/Senior Manager (Service Innovation)

Ministry of Home Affairs (MHA); Singapore; On-site; SGD 80,000 - 150,000; Full time

Job summary

Ministry of Home Affairs (MHA) in Singapore invites a Service Innovation specialist from HRSC to lead business process reengineering and automation across service delivery. You will drive automation initiatives, apply design thinking, and coordinate with stakeholders across the organisation.

You will use Python, UiPath, PowerAutomate, and Excel VBA to deliver robust, scalable solutions. Strong facilitation and communication skills are essential to foster a culture of continuous improvement and

Qualifications

• Experience delivering automation projects using Python, UiPath, PowerAutomate, and Excel VBA.
• Strong data analysis and digital tool usage to streamline processes.
• Experience applying AI tools in workflows is a plus.

Responsibilities

• Drive Business Process Reengineering projects to improve service delivery and productivity.
• Leverage data analysis and digital tools to streamline processes and decision-making.
• Deliver automation projects on time using Python, UiPath, PowerAutomate, Excel VBA.
• Lead adoption of Whole-of-Government platforms (GatherSG, Plumber, Sensemaker).
• Identify opportunities to integrate AI tools into workflows and automation pipelines.
• Plan, design and implement surveys to gather customer and stakeholder feedback.
• Oversee internal events to foster innovation and continuous improvement.
• Engage stakeholders with strong communication to drive organisation-wide initiatives.
• Proficient in automation tools and project management to deliver tech-enabled initiatives.
• Utilise AI tools for workflow automation across platforms.
• Knowledge of WOG platforms and governance-enabled solutions.
• Facilitate group discussions on process redesign in automation context.
• Knowledge of HR operations and Business Process Reengineering is advantageous.

Skills

Stakeholder management

Project management

Design thinking

Communication skills

Automation mindset

Problem solving

Tools

Python

UiPath

PowerAutomate

Excel VBA

Job description

This post resides in the Business Excellence & Service Branch of HRSC. The Branch is in-charge of monitoring and improving HRSC performance, and driving service innovation in the HRSC with the goal of enhancing efficiency and officers' service experience. The jobholder is part of the Service Innovation team.

• Drive Business Process Reengineering projects to improve HRSC's service delivery and productivity which include policy and process reviews, automation and effective use of Behavioral Insights or Design Thinking methodologies
• Leverage data analysis and digital tools to streamline processes, enhance decision-making and deliver measurable service outcomes
• Deliver automation projects on time using tools such as Python, UiPath, PowerAutomate, Excel VBA, ensuring that solutions are robust and meet business needs
• Leads the adoption and effective use of Whole-of-Government (WOG) platforms (e.g. GatherSG, Plumber, Sensemaker) across the organisation to streamline processes and improve service delivery
• Identify and opportunities to integrate AI tools into existing workflows and automation pipelines, improving operational efficiency and effectivenes
• Plan, design and implement surveys to gather feedback from customers and stakeholders
• Oversees internal events to foster a culture of innovation and continuous improvement within HRSC
• Possesses strong stakeholder management and excellent communication skills to engage diverse levels of stakeholders and drive organisation-wide improvement initiatives and innovation
• Proficient in automation tools (e.g. Python (required), UiPath, PowerAutomate, Excel VBA, etc.) and strong project management skills to deliver tech-enabled initiatives on time.
• Proficient in AI tools and their application in workflow automation
• Knowledgable on Whole-of-Government (WOG) platforms (e.g. GatherSG, Plumber, Sensemaker)
• Strong facilitation skills with analytical capabilities to lead in group discussions on process redesigns in the context of automation.
• Knowledge of HR operations and Business Process Reengineering will be an advantage.