Seafreight Import Executive

TOLL GLOBAL FORWARDING (SINGAPORE) PTE. LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Toll Global Forwarding (Singapore) PTE. LIMITED is seeking a detail‑oriented Sea Import Specialist to manage end‑to‑end import processes. You will prepare documents before vessel arrival, coordinate carrier releases, and ensure on‑time updates to customers and overseas offices.

The role emphasizes strong communication, adherence to KPIs, and the ability to work under pressure in a fast‑paced freight forwarding environment.

Qualifications

• Proficient in English communication and written correspondence.
• Able to handle sea import shipments with accuracy and timeliness.
• Experience with import document preparation and carrier coordination.

Responsibilities

• Perform A-Z tasks for sea import shipments.
• Prepare import documents prior to vessel arrival.
• Ensure prompt release of shipments from carriers/co-loaders.
• Coordinate shipment information with stakeholders including subcontractors, lines, agents, and customers.
• Meet customers' clearance expectations and delivery timelines.
• Maintain good customer service relationships.
• Correspond with origin offices as required.
• Handle disputes on behalf of customers and/or shipping lines.
• Fulfil KPIs set by the manager.
• Handle cross-border road freight pricing and shipment activation.
• Perform ad-hoc duties as assigned.

Skills

English proficiency

Communication skills

MS Office

Customer service

Team player

Problem solving

Education

O Level

Professional Certificate/NITEC

Diploma in Logistics/Transportation

Tools

TradeNet

CargoWise

Job description

Key Duties & Responsibilities

• Perform A-Z tasks for sea import shipments.
• Prepare import documents prior to vessel arrival.
• Ensure prompt release of shipments from carriers/co-loaders.
• Timely follow up, coordinate and communicate shipment information with relevant stakeholders, including subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices.
• Meet customers' specific clearance expectations and delivery timelines.
• Maintain good relationships and provide excellent customer service to customers.
• Correspond and follow up with origin whenever required.
• Handle disputes on behalf of customers and/or shipping lines.
• Fulfil KPIs set by the manager.
• Handle cross-border road freight pricing and shipment activation.
• Perform ad-hoc duties/tasks as assigned by the company.

Job Requirements

• Possess 'O' Level, Professional Certificate/NITEC, Diploma in Logistics/Transportation , or equivalent.
• Minimum 3 years of experience in handling sea import shipments within the freight forwarding industry.
• Good command of English, strong communication skills and computer literacy, including MS Office .
• Knowledge of TradeNet and CargoWise is a definite advantage.
• Good customer service skills and a strong team player.
• Meticulous, committed and a fast learner.
• Positive, with a can-do attitude and the ability to work under pressure to meet deadlines.