Customer Service (Sea Freight)

AGI FREIGHT SINGAPORE PTE LTD; Singapore; Hybride; SGD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Résumé du poste

AGI Freight Singapore Pte Ltd is seeking a logistics coordinator to manage accounts and respond to customer enquiries. You will work on shipping bookings, liaise with lines and coloaders, and ensure accurate costing in the freight systems.

The role requires at least 2 years of experience, good English, and the ability to work under pressure. A hybrid work arrangement is supported.

Qualifications

• Minimum 2 years' related work experience.
• Good understanding of shipping lines or coloaders.
• Experience with shipping procedures.
• Strong written and spoken English.
• Self-motivated and customer oriented.
• Able to work under pressure and meet deadlines.
• Import/Export documentation experience.
• Knowledge of costing and billing is a plus.

Responsabilités

• Develop and manage new and existing accounts.
• Respond to RFI/RFQs and daily adhoc enquiries.
• Source for best rates for ocean enquiries and opportunities.
• Follow up on sales leads from overseas agents and referrals.
• Handle sea export shipment bookings and invoicing.
• Input booking details and costing into freight systems.
• Ensure timely updates for customer SOPs.
• Provide timely feedback on freight status to customers.

Connaissances

Shipping procedures

English communication

Customer service

Work under pressure

Self-motivated

Team player

Costing knowledge

Import/Export docs

Formation

Transport Logistics certificate

DGR certificate

Description du poste

• Develop and manage new and existing accounts.
• Respond to RFI/RFQs and daily adhoc enquiries
• To source for the best rates for ocean enquiries and feedback on any business opportunities.
• To follow up on sales leads and enquiries from all overseas agents and/or referrals.
• To develop new products and/or trade lanes
• Manage client booking with shipping lines or coloaders
• Input booking detail and costing into the freight systems
• Check costing and accept or dispute any vendors billing not in line with quotation.
• Other duties as may be delegated by management from time to time.
• Able to execute B/L base on customer service instructions and comply to carrier / agent requirement.
• Handle all sea export shipment bookings via different channels of communication + invoicing.
• Attend to customers’ enquiries via email wherever necessary.
• To give timely feedback to customers on freight status
• Ensure timely creation & updates for specific customers’ SOPs.
• Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
• Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
• Build good business rapport with both external and internal customers.
• Prepare and submit reports timely whenever required.
• Able to work in team with communication and understanding of work flow.
• Take on additional tasks delegated by Department Supervisor/ Manager

Qualifications:

• Minimum 2 years' of related work experience.
• Good understanding of shipping lines or coloaders
• Experiences with shipping procedures.
• Good command of written and spoken English.
• Self-motivated.
• Customer oriented
• High endurance
• Able to work under pressure
• Certificate with Transport Logistics or DGR will be added advantage.
• Import/Export Documentation
• Allow hybrid working arrangement
• Knowledge of Import and Export documentation

• With permit declaration, Knowledge of Costing and Billing is an added advantage.