Customer Service Executive

PECK TIONG CHOON LEASING PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PECK TIONG CHOON LEASING PTE. LTD. in Singapore is seeking a logistics professional to manage customer orders locally and overseas, coordinating with operations to ensure timely processing and delivery.

The role requires at least one year in logistics, fluency in English and Mandarin, and a Diploma or equivalent; you will liaise with agents and customers to resolve issues and grow sales.

Qualifications

• Minimum one year of working experience required.
• Proficient in English and Chinese (Mandarin) to liaise with clients.

Responsibilities

• Take in all orders from customers locally and overseas and process them before handing to operations team.
• Update customers on shipment status or requests.
• Ensure smooth operation of airfreight, sea freight, import/export and cross-trade.
• Maintain relationships with overseas agents and customers to promote more sales.
• Handle customer complaints and resolve enquiries.
• Liaise with internal stakeholders (operations, sales) for smooth operations.

Skills

English

Chinese (Mandarin)

Education

N/ O Level or equivalent

Job description

Responsibilities

• Takes in all order from customers locally and overseas and process them before handling over the operations team
• Ensure customer are constantly updated on their shipment status or request
• Ensure smooth operation of airfreight and sea freight shipment. Import and export and crosstrade
• Maintaining a good relationship with overseas agent and new/existing customers to promote more sales for the company
• Handle customers complain and ensure that all issues are addressed -Attend and resolve customers' enquiries
• Liaise with internal stakeholders such as operations, sales team etc. for smooth operations

Requirements

• Candidate must possess at least a N/ "O" Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent
• Proficient in both written and spoken English and Chinese to liaise with Chinese speaking clients
• Minimum one year of working experience required