Customer Service Executive

PECK TIONG CHOON TRANSPORT PTE. LTD.; Singapore; Vor Ort; SGD 25.000 - 38.000; Vollzeit

Zusammenfassung

PECK TIONG CHOON TRANSPORT PTE. LTD. in Singapore is seeking a logistics coordinator to take in orders from local and overseas customers, and hand over to operations.

You will keep customers updated on shipment status, coordinate airfreight and seafreight, maintain relationships with overseas agents and clients, and liaise with internal teams to ensure smooth operations.

Strong English and Chinese, at least one year of experience, and a certificate/diploma in logistics are preferred.

Qualifikationen

• Minimum one year of working experience.
• Proficient in both written and spoken English and Chinese.
• Experience liaising with overseas clients is a plus.

Aufgaben

• Take in all orders from local and overseas customers and process them for the operations team.
• Keep customers updated on shipment status or requests.
• Coordinate airfreight, sea freight, import/export and cross-trade shipments.
• Maintain good relationships with overseas agents and customers to promote sales.
• Handle customer complaints and ensure issues are resolved.

Kenntnisse

Customer service

English & Chinese

Communication

Ausbildung

N/ O Level to Diploma in Logistics/Transportation

Jobbeschreibung

Responsibilities:

• Takes in all order from customers locally and overseas and process them before handling over the operations team
• Ensure customer are constantly updated on their shipment status or request
• Ensure smooth operation of airfreight and sea freight shipment. Import and export and crosstrade
• Maintaining a good relationship with overseas agent and new/existing customers to promote more sales for the company
• Handle customers complain and ensure that all issues are addressed
• Attend and resolve customers' enquiries
• Liaise with internal stakeholders such as operations, sales team etc. for smooth operations

Requirements:

• Candidate must possess at least a N/ "O" Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent
• Proficient in both written and spoken English and Chinese to liaise with Chinese speaking clients
• Minimum one year of working experience required