SAP-Driven Customer Service & Order Manager

Quess Selection & Services; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

AWS

Transport allowance

Performance bonus

Job summary

Quess Selection & Services is seeking a proactive professional based in the East of Singapore to manage end-to-end order processing and customer operations. The role involves handling SAP SD processes, tracking deliveries, and maintaining strong client relationships.

You will engage with customers via email and phone, resolve claims, and collaborate with cross-functional teams to improve service quality. A Diploma with 2–3 years of relevant experience is preferred, with AWS and performance bonus

Qualifications

• Diploma or equivalent with 2–3 years in order processing and client management.
• Hands-on experience in SAP SD module (S4/HANA) is required.
• Experience in handling customer inquiries via email/phone and managing service delivery.

Responsibilities

• Manage end-to-end customer orders, from receipt to delivery, including stock allocation.
• Handle inquiries, claims, and support tickets with timely resolutions.
• Conduct regular client meetings to gather feedback and upsell products.
• Prepare monthly activity reports and support policy improvements.
• Collaborate with cross-functional teams to resolve issues quickly.

Skills

Order management

SAP SD

Customer support

Power BI

Education

Diploma

Tools

SAP S4/HANA SD

Job description

Quess Selection & Services is seeking a proactive professional based in the East of Singapore to manage end-to-end order processing and customer operations. The role involves handling SAP SD processes, tracking deliveries, and maintaining strong client relationships.

You will engage with customers via email and phone, resolve claims, and collaborate with cross-functional teams to improve service quality. A Diploma with 2–3 years of relevant experience is preferred, with AWS and performance bonus