Customer Service Executive (Supply Chain) - East

Quess Selection & Services; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

AWS

Transport allowance

Performance bonus

Job summary

Quess Selection & Services is seeking a proactive professional based in the East of Singapore to manage end-to-end order processing and customer operations. The role involves handling SAP SD processes, tracking deliveries, and maintaining strong client relationships.

You will engage with customers via email and phone, resolve claims, and collaborate with cross-functional teams to improve service quality. A Diploma with 2–3 years of relevant experience is preferred, with AWS and performance bonus

Qualifications

• Diploma or equivalent with 2–3 years in order processing and client management.
• Hands-on experience in SAP SD module (S4/HANA) is required.
• Experience in handling customer inquiries via email/phone and managing service delivery.

Responsibilities

• Manage end-to-end customer orders, from receipt to delivery, including stock allocation.
• Handle inquiries, claims, and support tickets with timely resolutions.
• Conduct regular client meetings to gather feedback and upsell products.
• Prepare monthly activity reports and support policy improvements.
• Collaborate with cross-functional teams to resolve issues quickly.

Skills

Order management

SAP SD

Customer support

Power BI

Education

Diploma

Tools

SAP S4/HANA SD

Job description

On behalf of our client, a prominent player in the servicing and engineering solutions industry, we are seeking a proactive, customer-oriented professional with strong order management and SAP experience. This is a permanent, full-time role based in the East of Singapore with an immediate start date.

If you are ready to manage end-to-end customer operations, handle claims efficiently, and cultivate excellent client relationships, we want to hear from you!

Benefits

• Stable Career Path: Direct placement into a permanent, full-time position.
• Attractive Remuneration: Competitive salary plus a Yearly Annual Wage Supplement (AWS), transport allowance, and a performance bonus.
• Immediate Start: Our client is looking to onboard the right candidate right away.

Key Responsibilities

• Customer Support: Manage quality support via email and phone ticketing systems, efficiently resolving inquiries, problems, and claims.
• Order Management: Process customer purchase orders into the system, allocate stock, and coordinate timely deliveries.
• Client Relations: Conduct regular meetings to gather feedback, promote new products to existing clients, and maintain close, positive relationships.
• Reporting & Operations: Create monthly activity reports and contribute to developing internal customer service policies or improvement initiatives.
• Team Collaboration: Work closely with cross-functional internal teams to ensure prompt resolution of customer issues.

What We Are Looking For

• Minimum Diploma in any field with 2–3 years of relevant experience in order processing, delivery arrangements, and client relationship management.
• 2–3 years of hands‑on experience using the SAP/S4 Hana SD module.
• Knowledge of Power BI is an advantage.
• Strong problem-solving skills, highly organized, detail-oriented, and able to manage stress effectively when dealing with demanding clients.