SAP AMS Operations Lead: Service Delivery & Improvement

KRIS INFOTECH PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A technology services provider in Singapore is looking for an experienced SAP Application Management Lead. You'll oversee the delivery of SAP services, manage a technical team, and ensure high-quality support and maintenance across SAP systems. The ideal candidate has a proven background in SAP management, strong leadership skills, and excellent communication abilities. You will also identify process improvement opportunities and manage stakeholder relationships efficiently. Join us to enhance our SAP service offerings.

Qualifications

• Proven experience in SAP application management or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Familiarity with IT service management frameworks.

Responsibilities

• Oversee the delivery of SAP application management services.
• Lead and manage a team of SAP AMS professionals.
• Ensure timely resolution of SAP-related incidents and problems.
• Manage SAP change requests ensuring minimal disruption.
• Monitor and report on service level agreements and metrics.
• Communicate with business stakeholders and vendors.
• Identify opportunities for process improvements.
• Develop and maintain knowledge bases and training materials.

Skills

SAP application management

Leadership

Communication

Problem-Solving

ITIL familiarity

Education

SAP Certification in relevant modules

Tools

ABAP

SAP Fiori

SAP Cloud Platform

Job description

A technology services provider in Singapore is looking for an experienced SAP Application Management Lead. You'll oversee the delivery of SAP services, manage a technical team, and ensure high-quality support and maintenance across SAP systems. The ideal candidate has a proven background in SAP management, strong leadership skills, and excellent communication abilities. You will also identify process improvement opportunities and manage stakeholder relationships efficiently. Join us to enhance our SAP service offerings.