Salon Customer Experience Lead

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty salon in Singapore seeks a professional with customer service management experience to ensure client satisfaction. The ideal candidate will have a Bachelor's degree in Business, 3-5 years of related leadership experience, and exceptional communication skills. Responsibilities include addressing client inquiries, educating customers, and maintaining a positive salon atmosphere. Prior beauty industry experience is preferred. Join us to elevate our customer service standards.

Qualifications

• 3-5 years of leadership in a customer service capacity.
• Professional appearance in line with salon standards.
• Prior experience in the beauty industry is a plus.

Responsibilities

• Respond to client inquiries professionally and efficiently.
• Educate customers based on their needs during visits.
• Ensure customer satisfaction and retention.

Skills

Exceptional people skills

High standards of customer communication skills

Calm handling of difficult customers

Education

Bachelor’s Degree in Business or Commerce

Job description

A leading beauty salon in Singapore seeks a professional with customer service management experience to ensure client satisfaction. The ideal candidate will have a Bachelor's degree in Business, 3-5 years of related leadership experience, and exceptional communication skills. Responsibilities include addressing client inquiries, educating customers, and maintaining a positive salon atmosphere. Prior beauty industry experience is preferred. Join us to elevate our customer service standards.