Salesforce Quality Analyst

EX.SEARCH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech firm in Singapore seeks a Salesforce Quality Assurance professional to ensure applications meet business requirements and offer high-quality user experiences. Responsibilities cover the entire development lifecycle, including requirement analysis, test planning, execution, and collaboration in an Agile environment. Essential skills include Salesforce platform knowledge, proficiency in testing methodologies, analytical abilities, and excellent communication skills. Optional certifications bolster credibility in this role.

Qualifications

• Solid understanding of the Salesforce platform features and data model.
• Proficiency in QA methodologies, including Agile and DevOps.
• Experience with Salesforce tools and third-party testing tools.
• Ability to develop and maintain automated test scripts.
• Strong attention to detail and problem-solving abilities.
• Excellent communication skills.

Responsibilities

• Collaborate with business analysts and stakeholders for requirement analysis.
• Design comprehensive test plans and detailed test cases.
• Perform manual and automated testing.
• Identify, document, track, and report bugs.
• Work closely with developers and project managers in an Agile environment.

Skills

Salesforce Platform Knowledge

Testing Methodologies

Testing Tools

Automation Skills

Analytical Skills

Communication

Education

Salesforce Administrator certification or Platform Developer certifications

Tools

Selenium

Provar

mabl

Postman

Job description

The Salesforce Quality Assurance (QA) involves the systematic process of testing Salesforce applications and customizations to ensure they meet business requirements, are free of defects, and provide a high-quality user experience

Role and Responsibilities

This role involves throughout the entire development lifecycle, from requirement analysis to deployment. Key responsibilities include:

• Requirement Analysis:Collaborating with business analysts and stakeholders to review and analyze requirements and user stories for completeness and clarity.
• Test Planning:Designing comprehensive test plans and detailed test cases that cover all potential scenarios, focusing on custom functionalities, integrations, and UI changes, while avoiding redundant testing of standard, out-of-the-box Salesforce features.
• Test Execution:Performing both manual and automated testing, including functional, regression, integration, performance, and user acceptance testing (UAT).
• Defect Management:Identifying, documenting, tracking, and reporting bugs to the development team and verifying the fixes.
• Collaboration:Working closely with developers, project managers, and administrators to ensure seamless communication and efficient problem-solving, often within an Agile environment.

Essential Skills and Qualifications

To excel at the role, a blend of technical and soft skills is valuable:

• Salesforce Platform Knowledge:A solid understanding of the platform's features, data model (objects, fields, relationships), security model (profiles, permission sets), and declarative tools (Flow, validation rules).
• Testing Methodologies:Proficiency in various QA methodologies and best practices, including Agile and DevOps principles.
• Testing Tools:Experience with both built-in Salesforce tools (like the Developer Console for running Apex unit tests) and third‑party tools such as Selenium, Provar, mabl, or Postman.
• Automation Skills:Ability to develop and maintain automated test scripts, as automation is crucial for efficient regression testing, especially given Salesforce's three annual releases.
• Analytical Skills:Strong attention to detail and problem‑solving abilities to diagnose issues and ensure thorough test coverage.
• Communication:Excellent communication skills for documenting test results and collaborating with cross‑functional teams.
• Certifications (Optional but beneficial):Salesforce Administrator certification or Platform Developer certifications can add credibility and demonstrate expertise.