Sales Support Senior Officer

KWE-Kintetsu World Express (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Sales Support representative to manage daily sales activities in the freight forwarding industry. Responsibilities include handling customer inquiries, preparing quotations, and collaborating with internal teams to ensure efficient operations. The ideal candidate will have 2-3 years of experience in sales support and proficiency in Microsoft Office. This position offers a dynamic work environment focused on customer relationship management and operational efficiency.

Qualifications

• Minimum of 2-3 years of experience in sales support in Freight Forwarding or Logistics.
• Proficient in English for effective communication.
• Familiarity with shipping Incoterms is an advantage.

Responsibilities

• Handle daily sales inquiries through various communication platforms.
• Prepare electronic quotations and manage follow-ups.
• Assist Outdoor Sales team in pursuing new business opportunities.
• Collaborate with internal teams and international clients.

Skills

Customer relationship management

Communication skills

Data management

Tools

Microsoft Office Suite

Job description

Job Description

The Sales Support position is responsible for managing daily sales activities in the freight forwarding and logistics industry. This includes handling customer inquiries, preparing quotations, coordinating shipments, and supporting the sales team to achieve business goals. The role also involves collaborating with internal departments and overseas offices to ensure smooth operations, maintaining strong client relationships, and completing reports and administrative tasks promptly.

Job Responsibilities

• Handle and respond daily sales inquiries through phone, email, and other communication platforms to address client needs effectively.
• Prepare electronic quotations and proactively manage follow-ups on sales‑related matters.
• Cultivate strong customer relationships to drive long‑term business retention.
• Prepare and submit weekly or monthly reports promptly, ensuring they meet designated deadlines, and handle administrative paperwork.
• Assist the Outdoor Sales team in recognizing and pursuing new business opportunities.
• Work closely with internal teams, including operations, finance, and customer service.
• Collaborate with international teams abroad and clients to ensure smooth and efficient shipment processes.
• Carry out any job‑related tasks assigned by the Manager, including providing support to Inside Sales team members or addressing urgent needs as they arise.

Job Requirements

• A minimum of 2‑3 years of experience in the sales support sector in Freight Forwarding, Logistics & Supply Chain Management or a related field.
• Proficiency in English (both written and verbal) for effective client communication and collaboration with internal teams.
• Experience in Microsoft Office Suite (Excel, Word, PowerPoint) for data management and reporting.
• Familiarity with shipping Incoterms or a related field is an advantage.