Sales & Operations Executive

ISLAND CATERING SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading catering service provider in Singapore is seeking a Sales & Operations Executive to bridge client needs and operational execution. The role involves client acquisition, relationship management, and preparing tailored proposals. Additionally, the executive will oversee order processing, monitor inventory, and coordinate with teams to ensure quality service delivery. Candidates should be proactive in sales reporting, negotiation, and problem-solving to help drive business growth while maintaining client satisfaction.

Responsibilities

• Identify and target potential clients, generate leads, and develop new business opportunities.
• Maintain and strengthen relationships with existing clients.
• Prepare accurate quotations, proposals, and presentations tailored to client needs.
• Track and report on sales performance and market trends.
• Negotiate pricing, contracts, and terms with clients.
• Ensure timely follow-ups with clients to secure orders.
• Oversee the end-to-end order process, ensuring accuracy.
• Monitor stock levels and coordinate with suppliers.
• Liaise with kitchen, logistics, and service teams.
• Ensure that products meet company standards.
• Assist in planning and coordinating operational aspects of events.
• Quickly address and resolve operational issues.

Job description

Sales & Operations Executive – Roles & Responsibilities

1. Sales Responsibilities

• Client Acquisition & Business Development:
  Identify and target potential clients, generate leads, and develop new business opportunities.

• Customer Relationship Management:
  Maintain and strengthen relationships with existing clients to ensure repeat business and customer satisfaction.

• Quotation & Proposal Management:
  Prepare accurate quotations, proposals, and presentations tailored to client needs.

• Sales Reporting:
  Track and report on sales performance, market trends, and competitor activity.

• Negotiation & Closing Deals:
  Negotiate pricing, contracts, and terms with clients to achieve mutually beneficial agreements.

• Follow-Up:
  Ensure timely follow-ups with clients to secure orders and manage inquiries.

2. Operations Responsibilities

• Order Processing & Coordination:
  Oversee the end-to-end order process, from receipt to delivery, ensuring accuracy and timeliness.

• Inventory & Supply Chain Management:
  Monitor stock levels, coordinate with suppliers, and ensure all materials are available for operations.

• Team Coordination:
  Liaise with kitchen, logistics, and service teams to ensure smooth execution of events or deliveries.

• Quality Control:
  Ensure that products and services meet the company’s standards and client expectations.

• Event/Project Execution:
  Assist in planning and coordinating operational aspects of events, deliveries, or projects.

• Problem-Solving:
  Quickly address and resolve operational issues to minimize disruptions and maintain client satisfaction.

3. Cross-Functional Duties

• Collaborate with sales and operations teams to align client expectations with operational capabilities.

• Maintain records, documentation, and reports for both sales and operational activities.

• Participate in strategic planning to improve sales processes and operational efficiency.

Summary:
The Sales & Operations Executive bridges the gap between client needs and operational execution. They drive business growth while ensuring smooth, efficient service delivery.