Sales Executive (Feeder)

Focal Search Pte Ltd; Singapore; On-site; SGD 39,060 - 50,220; Full time

Job summary

A logistics and freight forwarding company in Singapore is looking for a Sales Executive to manage accounts and achieve sales targets. The role involves participating in the end-to-end sales process, ensuring customer service satisfaction, and maintaining good client relationships. Candidates should have a diploma or equivalent and 1-2 years of experience in the freight shipping industry. Excellent communication skills and strong problem-solving abilities are essential.

Qualifications

• At least a Diploma or equivalent.
• Ability to problem solve and provide solutions.
• Excellent oral and written communication skills.
• Strong project and time management skills.
• Minimum 1-2 years experience in freight shipping or forwarding industry.

Responsibilities

• Manage assigned MLO/NVOCC account for trade lanes and follow-up.
• Participate in the end-to-end sales process including proposal and rate negotiation.
• Ensure dead freight contracts run well and assist clients.
• Achieve sales targets for various trade corridors.
• Maintain customer service satisfaction and good relationships.
• Identify customer needs and provide tailored solutions.
• Monitor competition and market conditions.

Skills

Problem-solving

Oral communication

Written communication

Project management

Time management

Education

Diploma or equivalent

Job description

• Fully in charge of all assigned MLO/NVOCC account for their requirements on all trade lanes and basic follow up calls.
• Actively participate in the end-to-end sales process involving proposal/quotation/BAF notice/Rate Negotiation/Closing spot Ad hoc rates
• Ensure dead freight contracts are running well and in case of any assistance ensure regular calls are done to the concerned client for dead freight arrangement.
• Ensure and achieve the sales target set for various trade/service corridors. Oversee agency performance.
• Ensure customer service satisfaction and good client relationship through regular calls and customers meetings. Handle customer complaints and provide corrective actions promptly.
• Identify customers needs, opportunities and key buying factors to provide tailor made solutions.
• Attend to customers queries on product and service on daily basis.
• Source and develop client referrals.
• Work closely with cross functions and relay important information
• Monitor competition, market conditions and product development through close dialogue/engagement with agents/customers, to consider the appropriate actions.
• Contributing to the development of marketing strategies.
• Develop and maintain a customer database with sales activity record.

Requirements

• At least a Diploma or equivalent
• Ability to problem solve and provide solutions
• Excellent oral and written communication skills
• Strong project and time management skills
• Minimum 1-2 years experience in freight shipping or forwarding industry