Sales Engineer Lead

DLOCAL PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading payment solutions provider in Singapore is seeking a Lead of Sales Engineers to oversee and develop the Sales Engineering function. This role requires a blend of leadership, technical expertise, and customer orientation. Responsibilities include leading a team, implementing best practices, and providing strategic technical advice. Ideal candidates have extensive experience in Sales Engineering and a strong understanding of API integration. This position offers a dynamic work culture with various benefits.

Benefits

Flexible, remote-first dynamic culture

Health benefits

Learning opportunities

Travel benefits

Qualifications

• 5+ years of experience in Sales Engineering or similar roles with leadership experience.
• Strong ability to explain technical architecture to diverse audiences.
• Proven success in delivering client-focused technical solutions.

Responsibilities

• Lead, coach, and develop a team of Sales Engineers.
• Define and implement best practices for the Sales Engineering function.
• Act as an advisor on technical positioning and deal strategy.

Skills

API expertise

Analytical skills

Communication skills

Problem-solving skills

Stakeholder management

Education

Bachelor's degree in Engineering or Computer Science

Job description

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote‑first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer‑centric, and if this sounds like you, we know you will thrive in our team.

Opportunity

The Lead of Sales Engineers will lead and develop our Sales Engineering function, acting as a strategic partner to the Commercial organization. This role blends people leadership, technical expertise, and customer‑centric thinking to ensure our teams deliver best‑in‑class technical support across the full sales cycle. You will coach and mentor Sales Engineers, shape our pre‑sales strategy, and partner closely with Product, Engineering, and Operations to design scalable, impactful customer solutions.

Responsibilities

• Lead, coach, and develop a team of Sales Engineers, ensuring high performance, continuous learning, and strong collaboration with Sales and other stakeholder teams.
• Define and implement best practices, processes, and tools for the Sales Engineering function.
• Act as a strategic advisor to Sales Leadership on technical positioning, deal strategy, and prioritization.
• Allocate team resources across regions, customers, and opportunities to ensure the right coverage and impact.
• Support the Sales team with technical expertise for proposals, demos, and presentations tailored to different customer verticals.
• Represent the company in high‑stake conversations with customer stakeholders at all levels, including executive and technical audiences.
• Oversee participation in RFIs, RFPs, and other pre‑sale processes to ensure high‑quality technical responses.
• Translate complex technical capabilities into clear business value narratives.
• Own the technical relationship with PSPs, gateways, and partners, helping identify new capabilities and commercial opportunities.
• Ensure the team maintains a strong understanding of APIs and can clearly explain integration models to third parties.
• Partner with Product and Engineering to provide structured customer feedback and influence roadmap direction.
• Oversee project delivery coordination across internal teams such as Tax, Fraud Prevention, Customer Support, Operations, TAM, Treasury, Compliance, and Legal.
• Build frameworks to ensure predictable delivery, alignment, and communication across stakeholders.
• Promote a continuous improvement mindset across the sales process to drive efficiency and revenue growth.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 5+ years of experience in Sales Engineering, Solutions Engineering, or similar roles, including 2+ years in a leadership or team‑lead capacity.
• Strong experience working with APIs and explaining technical architectures to both technical and non‑technical audiences.
• Fluent in written and spoken English.
• Proven track record delivering client‑focused, technical solutions based on customer needs.
• Excellent stakeholder management, communication, and presentation skills — comfortable engaging executives and technical teams.
• Strong analytical, technical, and problem‑solving capability, with solid project management experience.
• Exceptional organizational and prioritization skills, with the ability to manage multiple priorities and customer engagements.
• Experience in payments or fintech is a strong plus.
• Additional languages are a plus.
• Comfortable working across time zones and collaborating globally.

Sales Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG