Sales Coordinator [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and customer service company in Singapore is seeking a Customer Service Coordinator to manage customer inquiries and coordinate logistics operations. The ideal candidate will ensure timely processing of orders, handle special orders, maintain documentation, and liaise with various departments to resolve inquiries. Strong negotiation and organizational skills are essential for this role, alongside the ability to adapt to changing priorities in a fast-paced environment.

Qualifications

• Experience in managing customer inquiries through multiple communication channels.
• Ability to process customer orders accurately and timely.
• Familiarity with logistics and shipping documentation.

Responsibilities

• Manage customer inquiries received through various communication channels.
• Coordinate with other departments to resolve inquiries.
• Negotiate shipping rates and manage logistics.

Skills

Customer inquiry management

Order processing

Logistics coordination

Task prioritization

Negotiation skills

Job description

• Manage customer inquiries received through email, fax, phone, letters, or other communication channels.
• Provide customers with information on product availability, delivery schedules, and delivery locations.
• Ensure accurate and timely processing of customer orders.
• Prepare supporting documentation, input orders into the company’s system, and monitor order status.
• Handle special orders for out-of-stock or non-standard items and coordinate with the supply chain and warehouse teams to update customers upon availability.
• Maintain correspondence records, manage shipping and delivery documentation, and handle LC negotiations with banks.
• Prepare sales meeting materials, track sales records, and participate in sales meetings.
• Collaborate with other departments, such as the technical team, to resolve product or technical inquiries.
• Coordinate with the accounts department on payments, deposits, refunds, and stock returns; liaise with the supply chain team on PR/PO processing; and work with logistics to confirm delivery dates.
• Independently manage shipping and customs invoicing, and liaise with forwarders and shipping agents.
• Prioritize tasks effectively to meet deadlines and adapt quickly to changing priorities.
• Process and update purchase orders and related records in the system.
• Validate order confirmations against POs and system entries; notify the supply chain of any discrepancies.
• Verify supplier invoices against purchase orders and system data.
• Negotiate shipping rates with appointed forwarders in alignment with company purchasing policies.
• Coordinate all inbound logistics to ensure cost efficiency and track all consignments effectively.