Sales Coordinator (Aftersales I Logistics I Warehouse)

EA Recruitment Pte. Ltd.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Salary range 2500-3000 SGD

Job summary

MNC Company is seeking a QA/Quality Coordinator to support warehouse operations at Changi. The role focuses on handling customer complaints, driving quality processes, and ensuring ISO compliance.

You will work with Operations to investigate issues, input data, and contribute to continuous improvement. With a min diploma and 1–2 years in quality or logistics, you will participate in weekly reporting, safety and quality initiatives, and support internal QA systems while maintaining strong

Qualifications

• Min diploma or above.
• 1–2 years in Quality, Logistics, or Warehouse Operations.
• Experience handling customer complaints preferred.

Responsibilities

• Customer complaint management from receipt to closure.
• Warehouse quality management and data input for RCA templates.
• Drive continuous improvement and operational excellence; lead Gemba walks.
• Weekly/monthly reporting for customer complaints.
• Support ISO 9001/14001/45001 compliance and internal procedures.

Skills

Quality control

Customer service

Process improvement

Data entry

Gemba walks

Education

Diploma or above

Job description

• MNC Company
• Basic $2500 - $3000 + AWS + Variable Bonus
• Working location : Changi
• Working days : Monday to Friday
• Working hours : 9am to 6pm

Job Responsibilities:

• Customer Complaint Management

  Perform investigation and manage customer complaints and quality incidents from receipt through closure.

• Warehouse Quality Management

  Data input for RCA templates

  Execute internal warehouse process (reject tag) for warehouse-caused errors

• Continuous Improvement

  Identify process inefficiencies, waste, and quality risks.

  Drive a culture of continual improvement and operational excellence.

  Lead Gemba walks in collaboration with Operations team

• Reporting

  Perform weekly and monthly reporting for customer complaints received

• Quality Management System (QMS)

  Support and ensure compliance with ISO (9001, 14001, 45001) requirements and internal procedures.

Job Requirements:

• Min diploma or above
• Minimum 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality
• Experience in handling customer complaints preferred