Aftersales Coordinator

element14 Sdn Bhd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

element14 Sdn Bhd in Singapore is seeking a proactive Aftersales Coordinator to support quality excellence within logistics and distribution, focusing on customer complaint investigation and management. You will drive continuous improvement and ensure QMS compliance.

Requirements include a diploma or higher and 1–2 years in Quality, Logistics, or related fields; ISO 9001 experience is preferred. You will collaborate with Operations on RCA data input and reporting.

Qualifications

• Detail-oriented and process-driven.
• Ability to work independently and manage multiple priorities.
• Customer-focused mindset with a quality-first approach.
• Experience supporting continuous improvement and operational excellence.

Responsibilities

• Investigate and manage customer complaints from receipt to closure.
• Input data for RCA templates and support warehouse QA processes.
• Lead continuous improvement initiatives and Gemba walks in collaboration with Operations.
• Produce weekly and monthly reports on customer complaints.
• Ensure compliance with ISO 9001/14001/45001 and internal QMS procedures.

Skills

Detail-oriented

Independent worker

Customer-focused

Continuous improvement

Education

Diploma or higher

Job description

Role Overview

We are seeking a proactive and detail-oriented AftersalesCoordinator to support and drive quality excellence within our logistics anddistribution operations. The successful candidate will be responsible forcustomer complaint investigation and management; support continuous improvementinitiatives and ensure compliance to the organization's Quality ManagementSystem (QMS).

Key Responsibilities

Customer Complaint Management

• Perform investigation and manage customer complaints and quality incidents from receipt through closure.

Warehouse Quality Management

• Data input for RCA templates
• Execute internal warehouse process (reject tag) for warehouse-caused errors

Continuous Improvement

• Identify process inefficiencies, waste, and quality risks.
• Drive a culture of continual improvement and operational excellence.
• Lead Gemba walks in collaboration with Operations team

Reporting

• Perform weekly and monthly reporting for customer complaints received

Quality Management System (QMS)

• Support and ensure compliance with ISO (9001, 14001, 45001) requirements and internal procedures.

Requirements

Education

• Minimum diploma and above

Experience

• Minimum 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality.
• Experience in handling customer complaints preferred.
• Experience working within an ISO 9001 certified environment preferred.

Technical Competencies

• Knowledge of warehouse and logistics processes is advantageous.

Certifications (Preferred)

• ISO 9001/14001/45001 Internal Auditor Certification.

Key Skills & Attributes

• Detail-oriented and process-driven.
• Able to work independently and manage multiple priorities.
• Customer-focused mindset.
• Continuous improvement mindset with a passion for operational excellence.