Aftersales Quality & Process Improvement Coordinator

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an Aftersales / Customer Quality Coordinator based in Singapore. The role manages customer complaints from receipt to closure and supports ISO compliance across quality, environmental, and health and safety standards.

You will input data into RCA templates, monitor warehouse-related errors, and work with Operations to identify and act on process improvements. 1–2 years of relevant experience and a Diploma are required.

Qualifications

• Minimum Diploma qualification.
• 1-2 years of relevant working experience.

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through to closure.
• Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
• Prepare weekly and monthly reports on customer complaints received.
• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Skills

Root Cause Analysis

Data entry

Education

Diploma

Tools

RCA templates

Job description

The Supreme HR Advisory Pte. Ltd. is seeking an Aftersales / Customer Quality Coordinator based in Singapore. The role manages customer complaints from receipt to closure and supports ISO compliance across quality, environmental, and health and safety standards.

You will input data into RCA templates, monitor warehouse-related errors, and work with Operations to identify and act on process improvements. 1–2 years of relevant experience and a Diploma are required.