2683 - Customer Service Coordinator - Aftersales / Expo

The Supreme HR Advisory Pte. Ltd.; Singapore; Presencial; SGD 28.000 - 33.000; Jornada completa

Descripción de la vacante

The Supreme HR Advisory Pte. Ltd in Singapore is hiring a Quality Assurance & Compliance Associate to support customer complaints management and ISO compliance initiatives.

You will investigate issues, input RCA data, and help drive continuous improvement with the Operations team. We offer a 5-day work week, 9am–6pm, with a monthly salary range of SGD 2,500 to 3,000, and opportunities to contribute to ISO 9001/14001/45001 programs.

Formación

• Minimum Diploma qualification.
• 1-2 years of relevant working experience.

Responsabilidades

• Investigate and manage customer complaints and quality incidents from receipt through to closure.
• Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
• Prepare weekly and monthly reports on customer complaints received.
• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Conocimientos

Root Cause Analysis

Gemba Walks

Quality Management

Educación

Diploma

Descripción del empleo

WhatsApp: [phone] (Kyler)
Email: [e-mail]

Location: Changi South (Nearest MRT - Expo)

Salary: $2,500 - $3,000

Working days: Monday - Friday

Working hours: 9am - 6pm

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through to closure.
• Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
• Prepare weekly and monthly reports on customer complaints received.
• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Requirements

• Minimum Diploma qualification.
• 1-2 years of relevant working experience.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683