Aftersales Coordinator

ELEMENT14 PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ELEMENT14 PTE. LTD. is seeking a proactive Aftersales Coordinator to support quality excellence in our logistics and distribution operations.

You will investigate and manage customer complaints from receipt to closure, ensuring timely resolution and accurate data capture. The role supports continuous improvement, drives waste reduction, and helps maintain ISO 9001/14001/45001 compliance across the warehouse and related processes.

Qualifications

• Minimum diploma and above.
• 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality.
• Experience handling customer complaints preferred.
• Experience in an ISO 9001 environment preferred.

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through closure.
• Input data for RCA templates and execute internal warehouse processes related to warehouse-caused errors (reject tag).
• Identify process inefficiencies, waste and quality risks, driving a culture of continual improvement and operational excellence.
• Perform weekly and monthly reporting for customer complaints received.
• Support and ensure compliance with ISO 9001/14001/45001 requirements and internal procedures.

Skills

Detail-oriented

Customer-focused

Independent worker

Multitasking

Education

Diploma or above

Job description

Role Overview

We are seeking a proactive and detail-oriented AftersalesCoordinator to support and drive quality excellence within our logistics anddistribution operations. The successful candidate will be responsible forcustomer complaint investigation and management; support continuous improvementinitiatives and ensure compliance to the organization's Quality ManagementSystem (QMS).

Key Responsibilities

Customer Complaint Management

• Perform investigation and manage customer complaints and quality incidents from receipt through closure.

Warehouse Quality Management

• Data input for RCA templates
• Execute internal warehouse process (reject tag) for warehouse-caused errors

Continuous Improvement

• Identify process inefficiencies, waste, and quality risks.
• Drive a culture of continual improvement and operational excellence.
• Lead Gemba walks in collaboration with Operations team

Reporting

• Perform weekly and monthly reporting for customer complaints received

Quality Management System (QMS)

• Support and ensure compliance with ISO (9001, 14001, 45001) requirements and internal procedures.

Requirements

Education

• Minimum diploma and above

Experience

• Minimum 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality.
• Experience in handling customer complaints preferred.
• Experience working within an ISO 9001 certified environment preferred.

Technical Competencies

• Knowledge of warehouse and logistics processes is advantageous.

Certifications (Preferred)

• ISO 9001/14001/45001 Internal Auditor Certification.

Key Skills & Attributes

• Detail-oriented and process-driven.
• Able to work independently and manage multiple priorities.
• Customer-focused mindset.
• Continuous improvement mindset with a passion for operational excellence.