Aftersales Quality & Continuous Improvement Lead

element14 Sdn Bhd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

element14 Sdn Bhd in Singapore is seeking a proactive Aftersales Coordinator to support quality excellence within logistics and distribution, focusing on customer complaint investigation and management. You will drive continuous improvement and ensure QMS compliance.

Requirements include a diploma or higher and 1–2 years in Quality, Logistics, or related fields; ISO 9001 experience is preferred. You will collaborate with Operations on RCA data input and reporting.

Qualifications

• Detail-oriented and process-driven.
• Ability to work independently and manage multiple priorities.
• Customer-focused mindset with a quality-first approach.
• Experience supporting continuous improvement and operational excellence.

Responsibilities

• Investigate and manage customer complaints from receipt to closure.
• Input data for RCA templates and support warehouse QA processes.
• Lead continuous improvement initiatives and Gemba walks in collaboration with Operations.
• Produce weekly and monthly reports on customer complaints.
• Ensure compliance with ISO 9001/14001/45001 and internal QMS procedures.

Skills

Detail-oriented

Independent worker

Customer-focused

Continuous improvement

Education

Diploma or higher

Job description

element14 Sdn Bhd in Singapore is seeking a proactive Aftersales Coordinator to support quality excellence within logistics and distribution, focusing on customer complaint investigation and management. You will drive continuous improvement and ensure QMS compliance.

Requirements include a diploma or higher and 1–2 years in Quality, Logistics, or related fields; ISO 9001 experience is preferred. You will collaborate with Operations on RCA data input and reporting.