[0580] Customer Quality Coordinator (Aftersales) - East / 5 days / $3k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Quality Compliance professional in Singapore to investigate customer complaints and quality incidents from receipt to closure.

The role involves inputting data into RCA templates and managing warehouse-related error tagging, with a focus on process improvements and ISO compliance. Located in Changi South, the position runs Monday to Friday, 9am to 6pm, offering a monthly salary of SGD 2,500 to SGD 3,000.

Qualifications

• Minimum Diploma qualification.
• 1-2 years of relevant working experience.

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through to closure.
• Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
• Prepare weekly and monthly reports on customer complaints received.
• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Skills

Data entry

Root Cause Analysis

Process improvement

Quality management

Education

Diploma

Tools

RCA templates

Job description

Location: Changi South (Nearest MRT - Expo)

Salary: $2,500 - $3,000

Working days: Monday - Friday

Working hours: 9am - 6pm

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through to closure.


• Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.


• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.


• Prepare weekly and monthly reports on customer complaints received.


• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Requirements

• Minimum Diploma qualification.


• 1-2 years of relevant working experience.