Aftersales & Quality Improvement Coordinator

ELEMENT14 PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ELEMENT14 PTE. LTD. is seeking a proactive Aftersales Coordinator to support quality excellence in our logistics and distribution operations.

You will investigate and manage customer complaints from receipt to closure, ensuring timely resolution and accurate data capture. The role supports continuous improvement, drives waste reduction, and helps maintain ISO 9001/14001/45001 compliance across the warehouse and related processes.

Qualifications

• Minimum diploma and above.
• 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality.
• Experience handling customer complaints preferred.
• Experience in an ISO 9001 environment preferred.

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through closure.
• Input data for RCA templates and execute internal warehouse processes related to warehouse-caused errors (reject tag).
• Identify process inefficiencies, waste and quality risks, driving a culture of continual improvement and operational excellence.
• Perform weekly and monthly reporting for customer complaints received.
• Support and ensure compliance with ISO 9001/14001/45001 requirements and internal procedures.

Skills

Detail-oriented

Customer-focused

Independent worker

Multitasking

Education

Diploma or above

Job description

ELEMENT14 PTE. LTD. is seeking a proactive Aftersales Coordinator to support quality excellence in our logistics and distribution operations.

You will investigate and manage customer complaints from receipt to closure, ensuring timely resolution and accurate data capture. The role supports continuous improvement, drives waste reduction, and helps maintain ISO 9001/14001/45001 compliance across the warehouse and related processes.