After-Sales Quality & Customer Experience Specialist

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore (Changi South) is seeking a Quality Assurance/Compliance coordinator.

You will investigate customer complaints and quality incidents, and input data into RCA templates to support warehouse error tagging and corrective actions. In addition, you will help identify process inefficiencies, conduct Gemba walks with the Operations team, and prepare weekly and monthly complaint reports.

Qualifications

• Minimum Diploma qualification.
• 1-2 years of relevant working experience.

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through to closure.
• Input data into Root Cause Analysis (RCA) templates and manage internal reject tagging process for warehouse-related errors.
• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
• Prepare weekly and monthly reports on customer complaints received.
• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Education

Diploma

Job description

The Supreme HR Advisory Pte. Ltd. in Singapore (Changi South) is seeking a Quality Assurance/Compliance coordinator.

You will investigate customer complaints and quality incidents, and input data into RCA templates to support warehouse error tagging and corrective actions. In addition, you will help identify process inefficiencies, conduct Gemba walks with the Operations team, and prepare weekly and monthly complaint reports.