Sales Associate

The SWATCH Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Singapore seeks a motivated sales associate to exceed sales goals and provide exceptional customer service. Responsibilities include supporting product launches, engaging with customers, managing daily store operations, and ensuring effective inventory management. The ideal candidate will work closely with the Store Manager and team, demonstrating a passion for sales and customer engagement. Join us in fostering the culture of excellence and collaboration!

Responsibilities

• Reach and exceed sales goals using various sales tactics.
• Support store operations during product launches and events.
• Provide exceptional customer service using product knowledge.
• Maintain good relationships with regular customers.
• Assist Store Manager in daily operations of the store.
• Ensure stock levels are monitored and managed according to sales.
• Maintain cleanliness and tidiness of sales floor and storage.

Job description

Sales Responsibilities

• Sales Target. Reach and exceed your sales goals by using different sales tactics like upselling and cross-selling. Keep store in charge informed of sales performance on a daily basis. Work in tandem with Store in Charge to push for sales & work closely with team members on pushing for sales.
• Product Launches and Special Events. Support & assist the store in charge to prepare the store for product launches and special events.
• In-store Promotion. Support & assist store in charge to ensure that the store is ready to carry out any promotional activities.

Customer Service

• Service Quality. Observe and engage customers in the culture of the SWATCH brand. Use product knowledge and selection recommendation to provide exceptional service.
• Mystery Shopper. Ensure criteria of SWATCH mystery shopping program has been achieved.
• Customer Relationship Management and Customer Engagement. Engage and maintain good customer relationship with regular customers.

Teamwork

• Teamwork. Work closely with the Store in Charge & team members in the store to achieve sales and service targets.
• Day to Day Operations. Assist Store Manager in the day-to-day operations of the store & manage the day to day operations. Take responsibility when Store in Charge is not on duty.

Inventory Accountability

• Stock Check. Receive stocks and ensure stocks are entered correctly in the system within stipulated timeline. Perform daily stock take according to guidelines and inform Store in charge immediately for any discrepancy. Observe and follow company’s guidelines on stock control and documentation.
• Inventory Management. Monitor stock level according to sales together with Store in Charge. Propose orders to Store in Charge if stocks are needed. Upon approval, make requisition through email to the Person in-charge.

Store Maintenance

• Store Maintenance. Ensure display are in accordance to HQ guidelines. Ensure cleanliness and tidiness of sales floor and storage area.

Others

• Perform any other relevant tasks as and when required by the Management.