Sales and Marketing Executive (Paya Lebar) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consultancy in Singapore is seeking a Retail Sales and Marketing Executive to drive customer engagement and boost sales in-store and online. This role involves promoting jewelry products, responding to customer inquiries, and managing digital content. Candidates should possess a relevant diploma and have 1-2 years of experience in customer service or digital marketing. Familiarity with Adobe Creative Suite and e-commerce is required. Competitive salary offered with commission opportunities.

Qualifications

• 1 - 2 years of experience in customer service or digital marketing.
• Experience in retail or jewelry is an advantage.
• Ability to work weekends and public holidays.

Responsibilities

• Promote jewelry products and services to customers.
• Respond to inquiries through various channels.
• Achieve monthly sales targets.
• Manage inventory levels and stock counts.
• Create engaging social media content.

Skills

Customer service

Digital marketing

Adobe Creative Suite

Social media management

Education

Diploma or Bachelor’s Degree in Marketing or related field

Tools

Photoshop

Capcut

Job description

Retail Sales and Marketing Executive

• Work Location: Near Paya Lebar MRT Station
• Working Day: Work 5 days per week (1 weekday the shop is closed, 1 off day depending on the duty roster, on a weekday)
• Working Hours: 10am - 7.30pm
• Basic Salary: $ 2200 - $ 2400 + Commission, up to $ 3000 (Commission is based on team performance)

Job Requirements

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field
• 1 - 2 years of customer service and / or digital marketing experience; retail or jewelry experience is an advantage
• Knowledge of Adobe Creative Suite (e.g., Photoshop, photography, videography, and video editing tools)
• Familiarity with e-commerce processes and platforms is advantageous
• Creative and up-to-date with social media trends, especially in the gold and Jewellery Industry
• Ability to work weekends and public holidays

Job Responsibilities

A) Sales & Customer Engagement

• Prospect and promote Jewellery products and services to walk-in customers and online platform users
• Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, Inbound calls)
• Attend to customers’ queries in-store and online
• To achieve monthly sales targets
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes
• Handle complaints and feedback professionally and competently

B) Inventory & Operations Management

• Conduct daily stock counts and manage accurate inventory levels
• Support merchandise transfer, stock take, and inventory counts
• Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes

C) Marketing & Content Creation

• Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally
• Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut
• Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies
• Monitor and analyze social media / digital analytics to recommend new strategies for improved performance

D) Team Collaboration

• Collaborate with the operations team to ensure seamless execution of campaigns and promotions
• Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots
• Build interdepartmental relationships to enhance efficiency and achieve positive outcomes

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474