Sales Administrator

Private Advertiser; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A specialized parts supplier in Singapore is seeking a Customer Contact Parts (CCP) to oversee customer inquiries related to parts and repairs. In this critical role, you'll ensure a seamless customer experience, addressing both commercial and technical needs. The ideal candidate has a degree in Commercial/Sales and 2-3 years of experience. Proficiency in English and Chinese is required, along with excellent communication and organizational skills. Experience with ERP systems is preferred.

Qualifications

• 2-3 years of experience in a similar position.
• Ability to communicate with English/Chinese speaking customers.
• Experience with web-based applications.

Responsibilities

• Serve as the direct contact for customers regarding all parts and repairs inquiries.
• Manage customer complaints, returns, and logistics issues.
• Process orders using ERP systems and AI applications.
• Prepare packing lists and shipping instructions for non-EU customers.
• Support the Global CCP Manager in various tasks.

Skills

Fluent in English and Chinese

Excellent communication skills

High attention to detail

Strong organizational skills

Ability to work independently

Proficient in Microsoft Office Suite

Education

Commercial / Sales / Administration Degree or equivalent

Tools

ERP systems

PowerBI

Job description

Role summary

As the Customer Contact Parts (CCP), you will be the primary point of contact for all customer inquiries related to parts and repairs.

Your role is critical in ensuring a seamless customer experience, supporting both commercial and technical needs, and driving operational excellence.

You will collaborate closely with internal teams and contribute to process improvements that enhance service quality and efficiency.

Key responsibilities

• Serve as the direct contact for customers regarding all parts and repairs inquiries, including quotes, orders, shipments, invoicing, and payments.

• Address both commercial and technical questions related to parts and repairs.

• Manage customer complaints, returns, and logistics issues, ensuring timely and effective resolution.

• Process orders using ERP systems (IFS), EDI, and AI applications (BLP).

• Prepare packing lists, shipping instructions, and country-specific export documentation for non-EU customers.

• Coordinate closely with Account Managers, Project Managers, Logistics, and Manufacturing teams to ensure smooth operations.

• Support the Global CCP Manager in various tasks and participate in process improvement projects, including EDI and automation initiatives.

• Contribute to KPI improvement efforts and utilize PowerBI reports for internal and external communication.

• Maintain accurate records and documentation in compliance with company policies and regulatory requirements.

Required Skills and Qualifications

• Commercial / Sales / Administration Degree or equivalent

• 2-3 years of experience in similar position

• Fluent in English and Chinese for communication with English/Chinese speaking customers.

• Excellent communication skills, both written and verbal.

• High attention to detail and strong organizational skills.

• Ability to work independently and collaboratively within cross-functional teams.

• Proficient in Microsoft Office Suite and web-based applications.

• Experience with ERP systems preferred.