retial manager

SALAM SUPERMART LLP; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading retail company in Singapore is seeking an experienced Retail Operations Manager to manage daily store operations specializing in hardware and DIY materials. The ideal candidate will have 10+ years of retail management experience and strong leadership skills. Responsibilities include overseeing sales, inventory control, and customer service, as well as planning promotions. This position requires excellent communication and problem-solving abilities, along with hands-on experience in a fast-paced environment.

Qualifications

• Minimum 10 years of retail management experience, preferably in hardware or DIY retail.
• Proven leadership and people management skills.
• Strong customer service orientation with good communication and problem-solving abilities.

Responsibilities

• Oversee daily store operations including sales and customer service.
• Lead and motivate store staff to achieve sales goals.
• Monitor sales targets and profitability.

Skills

Retail management experience

Leadership skills

Customer service orientation

Inventory management knowledge

Communication skills

Tools

Microsoft Office

ERP systems knowledge

Job description

We are looking for an experienced and hands‑on Retail Operations Manager to oversee the daily operations of our retail store specialising in hardware, paint, glass, sanitary ware and DIY materials.

Responsibilities

• Oversee the daily store operations including sales, merchandising, inventory control and customer service.
• Lead, supervise and motivate store staff to achieve sales and service goals.
• Monitor store performance, sales targets, expenses and profitability.
• Manage product replenishment, stock accuracy and display standards.
• Plan and execute in‑store promotions and marketing activities.
• Ensure store compliance with company policies, safety, and cleanliness standards.
• Handle customer inquiries, complaints and service recovery effectively.
• Work closely with suppliers on ordering, deliveries and product quality checks.
• Prepare sales and operational reports and recommend improvements.
• Train staff in product knowledge, sales techniques and store SOPs.

Requirements

• Minimum 10 years of retail management experience, preferably in hardware, building materials, paint or DIY retail.
• Proven leadership and people management skills.
• Strong customer service orientation with good communication and problem‑solving abilities.
• Knowledge of inventory management, merchandising and POS systems.
• Hands‑on, organised and able to work in a fast‑paced retail environment.
• Proficient in Microsoft Office; knowledge of ERP or retail systems will be an advantage.
• Able to work on weekends and public holidays when required.
• Product knowledge in hardware, building materials or home improvement items.
• Experience in team coaching or store operations improvement projects.