Retail Supervisor (with Commission)

B.P. DE SILVA JEWELLERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury jewellery retailer in Singapore seeks an experienced candidate for a customer service and sales role. The ideal candidate will have over 5 years of luxury retail experience, exceptional communication skills, and a passion for design. Responsibilities include delivering personalized shopping experiences, leading a collaborative team, and managing stock operations. The role demands a strong ability to thrive in a target-driven environment while effectively engaging VIP clients to ensure satisfaction.

Qualifications

• 5+ years of luxury retail experience, preferably in jewellery or high-end products.
• Exceptional communication skills to engage with diverse clientele and team members.
• Passionate about people, design, and luxury, with a strong eye for fashion and style.
• Proven ability to thrive in a target-driven environment and mentor team success.
• Experienced in leading teams; candidates with extensive experience may be considered for senior roles.

Responsibilities

• Deliver exceptional, personalized shopping experiences to clients.
• Drive sales and support the team to achieve and exceed targets.
• Build and manage relationships with VIPs and key customers through effective clienteling strategies.
• Maintain a comprehensive CRM database to foster lasting customer connections.
• Ensure excellence in after-sales service, enhancing client satisfaction.
• Lead by example with professionalism, integrity, and a mentoring mindset.
• Foster a positive, collaborative, and high-performance team culture.
• Share weekly sales insights to support team success and strategy development.
• Handle team dynamics and conflicts with maturity and professionalism.
• Partner with Operations to maintain optimal stock levels and organized stockrooms.
• Manage stock replenishment and ensure inventory accuracy through regular stock takes.

Skills

Product Knowledge

CRM

Mentoring

Sales

Aftersales

Strategy Development

Dynamics

Housekeeping

Inventory

Operations Management

Retail Sales

Merchandising

Team Leadership

Cashiering

Communication Skills

Customer Service

Job description

Roles & Responsibilities

Customer Service and Sales

• Deliver exceptional, personalized shopping experiences to clients.
• Drive sales and support the team to achieve and exceed targets.
• Build and manage relationships with VIPs and key customers through effective clienteling strategies.
• Maintain a comprehensive CRM database to foster lasting customer connections.
• Ensure excellence in after-sales service, enhancing client satisfaction.

Team Leadership and Collaboration

• Lead by example with professionalism, integrity, and a mentoring mindset.
• Foster a positive, collaborative, and high-performance team culture.
• Share weekly sales insights to support team success and strategy development.
• Handle team dynamics and conflicts with maturity and professionalism.

Stock and Operations Management

• Partner with Operations to maintain optimal stock levels and organized stockrooms.
• Manage stock replenishment and ensure inventory accuracy through regular stock takes.

Ideal Candidate Profile

• More then 5 years of luxury retail experience, preferably in jewellery or high‑end products.
• Exceptional communication skills to engage with diverse clientele and team members.
• Passionate about people, design, and luxury, with a strong eye for fashion and style.
• Proven ability to thrive in a target‑driven environment and mentor team success.
• Experienced in leading teams; candidates with extensive experience may be considered for senior roles.

Tell employers what skills you have

• Product Knowledge
• CRM
• Mentoring
• Sales
• Aftersales
• Strategy Development
• Dynamics
• Housekeeping
• Inventory
• Operations Management
• Retail Sales
• Merchandising
• Team Leadership
• Cashiering
• Communication Skills
• Customer Service