Retail Store Manager — Customer & Ops Leader

PONNI SUPERMARKET PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local supermarket chain located in Singapore is seeking a dedicated retail manager to oversee daily operations and customer service. Responsibilities include resolving customer complaints, managing store staff, ensuring merchandise quality and visibility, and monitoring competitors. The ideal candidate will have strong organizational skills and the ability to perform various cashier duties. This position requires a proactive approach to maintain store standards and operational efficiency.

Responsibilities

• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures.
• Ensure all merchandise is stocked and displays are attractive.
• Maintain quality brand image standards.
• Supervise and discipline all store employees.
• Monitor daily retail gasoline competitors and send prices to corporate.
• Complete daily paperwork and computer entry in a timely manner.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Have the physical ability to perform all duties of a store cashier.
• Understand all information in the daily reporting of store operations.

Job description

A local supermarket chain located in Singapore is seeking a dedicated retail manager to oversee daily operations and customer service. Responsibilities include resolving customer complaints, managing store staff, ensuring merchandise quality and visibility, and monitoring competitors. The ideal candidate will have strong organizational skills and the ability to perform various cashier duties. This position requires a proactive approach to maintain store standards and operational efficiency.