Retail Outlet Manager

Skechers Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore seeks a motivated individual to lead a team in achieving sales goals and maintaining service standards. The ideal candidate will have at least 'O' level qualifications, be sales-driven, possess strong customer service skills, and relevant retail experience. Responsibilities include managing the store operations, training staff, optimizing stock levels, and driving team performance. A positive mindset and capability to work on rotating shifts are essential for this role.

Benefits

5-Day Work Week

Variable Bonus

Store-based Commission

Medical and Dental Insurance

Employee Discount

Free Uniform Shoes & Attire

Qualifications

• Candidates must have at least 'O' level qualifications.
• Strong passion for customer service and sales-driven.
• Relevant retail experience is required.

Responsibilities

• Achieve sales and qualitative objectives for Skechers stores.
• Build, train, and manage the store team.
• Organize store operations according to service directives.
• Ensure adequate stock levels and manage deliveries.

Skills

Sales-driven

Customer service passion

Interpersonal skills

Communication skills

Team leadership

MS Office knowledge

Education

'O' level qualifications

Job description

Job Highlights:

• 5-Day Work Week
• Variable Bonus
• Store-based Commission
• Medical and Dental Insurance
• Employee Discount, Free Uniform Shoes & Attire

Job Responsibilities:

• Achieve both the sales and qualitative objectives set for Skechers stores.
• Build, motivate and manage the team, define and build the necessary structure.
• Establish plans and allocate the daily tasks to team members.
• Manage, train and motivate the team.
• Motivate and improve the service level according to company directives by continuously evaluating the quality of service/messages and give individual feedback to the team of store staff.
• Train and coach the store staff to respond in a manner that corresponds to company directives.
• Organize and optimize the smooth running of the store in accordance with the service directives.
• Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.
• Define the optimal delivery plan (frequency/cost/product availability) and optimize the stock holding areas.
• Interface with Management and other departments; Establish annual sales and work level forecasts and provide necessary info/reporting to management or other departments as required.
• Any other ad hoc duties assigned.

Requirements:

• Candidates with at least 'O' level qualifications.
• Sales-driven and results oriented.
• Strong passion for customer service.
• Relevant experience in the retail industry.
• Good interpersonal and communication skills.
• Energetic and motivated with a positive mindset.
• Able to lead and motivate the team.
• Good knowledge of MS office tools.
• Able to work on rotating shift, weekends and public holidays.