Retail Operations Senior

LVMH Fragrances And Cosmetics (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global luxury brand in Singapore is seeking a candidate to support various operational and sales functions. Responsibilities include generating sales reports, coordinating promotions, ensuring compliance, and managing stock and procurement processes. The ideal candidate must have a proactive approach, strong communication skills, and the ability to handle multiple tasks while supporting the Area Manager effectively. This role offers an opportunity to be involved in a dynamic retail environment.

Responsibilities

• Generate weekly and monthly sales reports.
• Support the Area Manager in ensuring accurate sell-in of products to all doors.
• Assist the Area Manager in coordinating promotions with departmental stores.
• Liaise with department store managers to create vouchers.
• Handle all operational issues to ensure 100% compliance.
• Conduct store visits to perform audit checks for SOP compliance.

Job description

Job responsibilities

Key Responsibilities

Reporting and Analysis

• Generate weekly and monthly sales reports.
• Support the Area Manager in ensuring accurate sell-in of products to all doors.

Promotions and Events

• Assist the Area Manager in coordinating promotions with departmental stores.
• Liaise with department store managers to create vouchers.
• Assist in the execution of pre- and post-activation events for all doors.

Operational Support

• Handle all operational issues to ensure 100% compliance.
• Visit all doors for pre-activation briefings and provide necessary support.
• Assist in the collation and tabulation of commissions, ensuring timely submission by all doors.
• Serve as the direct point of contact for IT issues at stores.
• Regular visits to all doors for audits, pre-activation briefings, and operational support.

POSM and Marketing Coordination

• Actively participate in store and out-of-store activations, including weekends or after office hours if required.
• Manage POSM (Point of Sale Materials) requisition.
• Liaise with the Marketing team for store and out-of-store activations.
• Responsible for requisitioning any products needed for new hires, full-year routines, and team building.

Audit and Compliance

• Conduct store visits to perform audit checks for SOP compliance.
• Report any inconsistencies to the Area Manager.

Procurement and Non-Sellable

• Ensure all Purchase Orders (POs) are raised timely.
• Track and manage the budget for non-sellable items, ensuring delivery to stores according to budget.

Stock Management

• Support the BTQ team during stock counts to ensure accurate inventory management.

Onboarding Process

• Oversee the onboarding process for new hires.
• Liaise with all departments to ensure new hire accounts are created.
• Work with the IT department to create sales and service codes for new hires.

Administrative Duties

• Station at the BTQ two times a week for administrative tasks.
• Support the Retail Manager during yearly kick-offs and sales cycles.
• Assist in team-building sessions.
• Support Area Manager to ensure all training registration is completed.
• To support Area Manager to ensure all Trackers are duly completed (OT/Expenses)