Retail Operations Leader: Elevate Efficiency & Service

KZNANDA TRADING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is looking for a Retail Operations Manager to develop operational policies and enhance store productivity. This role entails managing operations, training staff, and maintaining vendor relationships. The ideal candidate is expected to ensure compliance with industry regulations while focusing on customer satisfaction. This position offers an opportunity to influence operational strategy and team culture in a dynamic retail environment.

Responsibilities

• Develop effective operational policies and procedures that promote efficiency and customer satisfaction.
• Manage store operations, ensuring high levels of productivity, compliance, and service quality.
• Build and maintain relationships with vendors and suppliers.
• Analyze operational performance and develop strategic plans for improvement.
• Manage inventory to ensure adequate stock levels.
• Train and mentor staff, fostering a positive culture and promoting teamwork.
• Manage budgets and financial planning of the retail operation.
• Ensure compliance with health, safety, and industry regulations.
• Handle customer issues and queries, ensuring high levels of customer satisfaction.
• Monitor market trends and competitor activity.

Job description

A retail company in Singapore is looking for a Retail Operations Manager to develop operational policies and enhance store productivity. This role entails managing operations, training staff, and maintaining vendor relationships. The ideal candidate is expected to ensure compliance with industry regulations while focusing on customer satisfaction. This position offers an opportunity to influence operational strategy and team culture in a dynamic retail environment.