Retail Mall Customer Service / Gown Boutique

W FOREST PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A bridal studio in Singapore is seeking a dedicated customer service representative to engage with clients and provide personalized advice for events. This role involves overseeing reservations, enhancing services, and supporting marketing strategies. Ideal candidates will have a high school diploma, experience in customer service, and strong interpersonal skills. Opportunities for growth and development within the company are available.

Qualifications

• Prior experience in customer service or the service industry is preferred.
• Able to work effectively as part of a team in a fast-paced bridal studio environment.
• Flexibility to work on weekends and public holidays.

Responsibilities

• Provide personalized advice to clients and tailor packages for their events.
• Oversee reservations, ensuring accurate scheduling.
• Collaborate with supervisors to enhance services and market demand.
• Participate in marketing activities to improve brand growth.
• Manage inventory records and product quality.

Skills

Customer Service

Interpersonal skills

Detail-oriented

Teamwork

Social media marketing

Education

High school diploma or equivalent

Job description

Base Salary + Commission Incentives

Client Engagement & Customer Service

• Provide personalized advice to clients (brides, grooms, families, individuals) when they are considering to purchase our products & services, tailor packages, selecting outfits for photoshoots and events, helping them feel confident and comfortable.
• Engage with clients, ensuring clear communication, addressing their needs, and following up to maintain schedules ahead of significant events (e.g., weddings, photoshoots).
• Maintain excellent customer relationships to ensure satisfaction and return business.

Reservation & Inventory Management

• Oversee reservations, ensuring accurate scheduling and minimizing the risk of conflicts or double bookings.
• Keep the inventory records up-to-date and efficiently manage the company's products and accessories, maintaining their quality and condition.

Product & Service Improvement

• Collaborate with supervisors and colleagues to identify market demand, refresh product offerings, and enhance services.
• Provide input on how to add value to the business, such as suggesting new offerings or optimizing existing services.

Marketing & Brand Growth

• Actively participate in team meetings, sharing insights and ideas to improve workflow and achieve both short- and long-term business goals.
• Contribute to developing targeted advertising and promotional programs to increase sales and brand awareness.
• Work alongside directors and the sales team to create customer acquisition and retention strategies that will maximize profits, expand market share, and improve customer satisfaction.
• Support the development of brand loyalty programs, fostering long-term customer relationships.

Growth Opportunities

• The successful candidate will have the opportunity to evolve within the company, taking on more strategic roles over time.
• The position offers the chance to develop a deep understanding of brand strategy, customer loyalty programs, and product management, paving the way for future managerial positions.

Job Requirements

• Minimum qualification: High school diploma or equivalent.
• Prior experience in customer service or the service industry is preferred.
• A strong interest in creating engaging social media marketing content will be a valuable asset.
• Interpersonal and communication skills with a passion for providing excellent customer service.
• Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.
• Able to work effectively as part of a team in a fast-paced bridal studio environment.
• Flexibility to work on weekends and public holidays.
• Positive attitude, willingness to learn, and ability to handle various tasks independently.