Retail IT Manager

Aster Chemicals and Energy Pte. Ltd.; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading provider of chemical and energy solutions in Singapore seeks an experienced IT Manager to lead retail technology operations. The ideal candidate will have a Bachelor's degree in computer science or related field, plus over 10 years of relevant experience, including 2+ years in a managerial role. Responsibilities include managing retail station infrastructure, ensuring compliance with security standards, and coordinating various operational support systems. This role is pivotal to driving operational excellence at the company.

Qualifications

• 10+ years in retail technology operations with at least 2 years in a managerial role.
• Experience in fuels retail strongly preferred.

Responsibilities

• Design and set-up the IDT systems and applications for retail.
• Maintain network links, routers/switches, and ensure security for retail endpoints.
• Manage the application landscape for operational support across various platforms.
• Coordinate with IT operations and maintain compliance with customer data handling.

Skills

Retail technology operations

POS/OPT ecosystems

Card acquiring interfaces

Vendor negotiation

Structured RCA/problem solving

Prioritization

Education

Bachelor's in computer science/information systems/engineering

Tools

SQL/reporting fundamentals

ITIL incident/change/problem management

Job description

About Aster

Aster Chemicals and Energy (Aster) is a leading provider of chemical and energy solutions in Singapore and Southeast Asia. Aster is a joint venture led by Chandra Asri in partnership with Glencore Group. Building on the foundations of Singapore’s first oil refinery, our facilities on Pulau Bukom and Jurong Island serve as the nation’s hub for integrated refining and petrochemical production. Aster Bukom operates a 237,000 barrels per day refinery and a 1.1 million tonne per year ethylene cracker, while Aster Jurong Island produces essential petrochemicals that support industries across the region.

With over 60 years of heritage, Aster is shaping the future by driving progress and creating new opportunities for our people. From advancing energy solutions to driving petrochemical innovation, we welcome you to join us in our journey that reflects our commitment to sustainability and operational excellence in an evolving industry landscape.

Together, we can achieve more come be a part of it.

About the job

Job Responsibilities

Set‑up IDT landscape for Aster retail business

• Work with an existing project team to design and set‑up the IDT systems and applications required for Aster retail
• Define, deliver and subsequently manage the IT support organization/ecosystem required for Aster’s retail business

Manage Retail Station Infrastructure Operations

• Site Availability & Resilience: Maintain network links, routers/switches, OPT (Outdoor Payment Terminals) peripherals, POS, tank gauge/forecourt controller connectivity, and price sign interfaces; plan maintenance windows that minimize retail downtime.
• Payment & Security Posture: Ensure secure configurations, patching, and logging for retail endpoints; coordinate CCTV/ACS (Access Control System) health checks, UPS runtime tests, and incident handling in line with physical security procedures.
• Monitoring & Incident Response: Operate dashboards and alerts; run on call rotations; lead triage and RCA with vendors; publish incident reports and preventive actions.
• Change & Release Management: Govern infra changes (firmware, network, power) per ITIL; validate rollback plans; maintain as built documentation and CMDB.
• SLA/Vendor Management: Drive field support and third‑party performance; review KPIs, spares/repair cycles, and warranty/RMA workflows.

Manage Application Landscape (Retail Platforms)

• Operational Support: Manage with all related vendors to provide operational support for POS, OPT, loyalty, mobile, fleet, and bank/acquirer interfaces; own incident, service request, change request, and small project work against defined service levels.
• Payment Integrity & Fraud Monitoring: Coordinate fraud investigations with issuers/acquirers; track loyalty points movement and fleet card accounting reconciliations; ensure reporting to business/authorities as required.
• Configuration & Deployment: Manage station rollouts (POS/OPT images, parameters), loyalty promotions, mobile app releases, and partner integrations; perform UAT and cutover.
• Data & Reconciliation: Support Business during month end processes for loyalty liability, fleet rebates, and bank settlement.
• Continuous Improvement: Work hand‑in‑hand with Aster’s fuel retail business to understand and capture business requests; propose enhancements, automation, and cost optimization; track benefits realization.
• Drive the retail IT strategy, proactively identifying and driving opportunities for strategic transformation across infrastructure and applications.
• Adhere to Singapore PDPA requirements for customer data handling; maintain PCI DSS aligned practices for card payments; ensure audit readiness (artifacts, evidence, traceability).
• Coordinate with IT Operations and related Business stakeholders; communicate planned works, outages, and impacts.
• Coach L1 field engineers; embed safety and service culture; contribute to knowledge base and SOPs.

Job Requirement

Education & Experience

• Bachelor's in computer science/information systems/engineering or equivalent. 10+ years in retail technology operations (POS/OPT ecosystems, card acquiring interfaces, loyalty or fleet systems, and station networking), with at least 2 years in a managerial or lead role.
• Experience in fuels retail strongly preferred.

Technical Skills

• Applications: POS & OPT operations, loyalty/mobile platforms, fleet card systems, CGI/Bank frontend processors.
• Infrastructure: Retail site networking (LAN/WAN, VPN), device hardening, endpoint patching, UPS/power basics, CCTV/ACS operations.
• Operations & Tooling: Monitoring/alerting, log analysis, SQL/reporting fundamentals, ITIL incident/change/problem management, CMDB documentation.
• Security & Compliance: Familiarity with PDPA (Singapore), PCI DSS concepts, vulnerability remediation, evidence collection for audits.

Soft Skills

• Strong ownership in 24×7 environments, clear communication with nontechnical stakeholders, structured RCA/problem solving, and vendor negotiation.
• Ability to prioritize during live incidents and to plan preventive improvements.
• Proven record as a business partner, able to understand and quickly translate business requirements into comprehensive IT plans that are in turn executed effectively.

Certifications (preferred)

• ITIL Foundation; CompTIA Network+ or equivalent; PCI DSS awareness training; relevant OEM certifications for POS or cloud/network credentials.

Location: Singapore

We thank you for your interest. Kindly note that only shortlisted candidates will be contacted for a discussion.