Restaurant Manager

KAVI RESTAURANT PTE. LTD.; Serangoon Garden Circus; On-site; SGD 45,000 - 65,000; Full time

Job summary

A local dining establishment in Singapore seeks an Operations Manager to lead daily restaurant activities. You will oversee staff management, ensure high customer satisfaction, and maintain financial controls to achieve targeted profitability. Ideal candidates will have experience in the food service industry, ability to manage operational complexities, and a commitment to compliance and quality standards. This role involves mentoring staff and implementing business strategies for growth.

Qualifications

• Experience in restaurant operations management and compliance.
• Strong leadership and team development skills.
• Ability to manage finances and reduce costs.

Responsibilities

• Oversee daily restaurant operations for effective service.
• Recruit and train staff while ensuring performance monitoring.
• Enhance customer satisfaction and manage complaints effectively.
• Control costs and manage inventory efficiently.
• Develop and implement marketing strategies for sales growth.

Skills

Staff management

Customer service

Financial management

Problem-solving

Job description

1. Overall Operations Management

   • Oversee daily restaurant operations to ensure smooth and efficient service.

   • Ensure compliance with company policies, hygiene standards, and safety regulations.

2. Staff Management & Leadership

   • Recruit, train, schedule, and supervise restaurant staff.

   • Monitor staff performance and conduct regular evaluations.

   • Resolve staff issues and maintain discipline and teamwork.

3. Customer Service & Satisfaction

   • Ensure high standards of customer service at all times.

   • Handle customer complaints professionally and promptly.

   • Build strong customer relationships to encourage repeat business.

4. Financial & Cost Control

   • Manage budgets, daily sales reports, and cash handling.

   • Control food, beverage, and labor costs to maximize profitability.

   • Monitor inventory levels and minimize wastage.

5. Sales & Business Development

   • Implement marketing and promotional strategies to increase sales.

   • Analyze sales trends and recommend improvements.

   • Support business growth initiatives and revenue targets.

6. Inventory & Supplier Management

   • Manage stock ordering, receiving, and storage.

   • Coordinate with suppliers and negotiate pricing where applicable.

   • Ensure adequate stock availability without over-ordering.

7. Food Quality & Hygiene

   • Ensure food quality, presentation, and portion control meet standards.

   • Maintain strict cleanliness, hygiene, and NEA food safety compliance.

   • Conduct regular inspections of kitchen and dining areas.

8. Compliance & Licensing

   • Ensure compliance with MOM, NEA, and other regulatory requirements.

   • Maintain valid licenses, permits, and certifications.

   • Ensure foreign staff work pass compliance and proper documentation.

9. Reporting & Administration

   • Prepare operational reports for management review.

   • Maintain staff records, attendance, and payroll coordination.

   • Assist management in audits and inspections.

10. Crisis & Problem Management

    • Manage operational issues, emergencies, and service disruptions.

    • Implement corrective actions to prevent recurrence.