Resident Services & Front Desk Coordinator

JLL; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

JLL in Singapore is seeking a Front Desk & Reception professional to greet residents and visitors, manage the main desk, handle calls, and coordinate parcels. The role also covers estate administration, facilities coordination, and emergency response under the Residence Manager.

The successful candidate will maintain confidentiality, deliver excellent customer service, and assist with training and handovers as required.

Responsibilities

• Greet residents, visitors, and guests in a professional and courteous manner
• Manage the main reception desk and serve as the first point of contact
• Answer incoming calls and direct inquiries appropriately
• Receive and distribute parcels, registered mail, and deliveries to residents
• Maintain parcel collection logs and ensure proper handover procedures
• Handle resident inquiries regarding estate matters, facilities, and services
• Process and forward complaints or feedback to the Management Team
• Maintain accurate records of incidents, complaints, and service requests
• Issue and manage access cards, parking labels
• Update resident contact information and directories
• Monitor proper usage of facilities and report any damages
• Coordinate with contractors and service providers entering the premises
• Circulate notices, circulars, and announcements to residents
• Relay urgent messages to residents when necessary
• Liaise between residents and the management team
• Respond to emergency situations following established SOPs
• Contact relevant emergency services (police, ambulance, fire department)
• Alert the Residence Manager and relevant authorities during emergencies
• Provide information about the development, nearby amenities, and services
• Maintain a professional and helpful demeanor at all times
• Ensure the reception area is clean, organized, and presentable
• Maintain confidentiality of resident information
• Complete daily handover reports to the next shift
• Attend training sessions and briefings as required
• Perform any other duties as assigned by the Residence Manager
• Morning Shift: 8.00 a.m. to 4.00 p.m
• Evening Shift: 12.00 p.m. to 8.00 p.m.
• Alternate 5 days and 6 days week.

Job description

JLL in Singapore is seeking a Front Desk & Reception professional to greet residents and visitors, manage the main desk, handle calls, and coordinate parcels. The role also covers estate administration, facilities coordination, and emergency response under the Residence Manager.

The successful candidate will maintain confidentiality, deliver excellent customer service, and assist with training and handovers as required.