Guest Services & Front Desk Specialist

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Singapore is seeking a Customer Service professional to manage front-facing duties at an on-site location. You will present a professional image, respond to enquiries, and guide visitors and tenants with courteous, clear communication.

Ideal candidates have minimum GCE O Level, at least 1 year of relevant experience, and strong MS Office skills. The role emphasizes service quality, visitor management, and seamless collaboration with security and facilities teams.

Qualifications

• Minimum GCE 'O' Level
• 1 year of relevant working experience
• Pleasant personality with genuine aptitude for service-related work
• Great communication and interpersonal skills
• Proactive and solution oriented, friendly with assertive and personable nature
• Experience in using Microsoft Word, Excel, PowerPoint

Responsibilities

• Present the outward face of an organisation and therefore must be seen to be above reproach
• Reply politely to all enquiries or refer them to the location where the information may be obtained
• Under all circumstances, you must not be rude
• Be polite and courteous but firm when dealing with members of the public
• Effective Communication with the visitors / tenants is required
• Verbally embrace the visitors / tenants with a warm welcome greeting and a smile
• Convey the right information effectively to visitors/tenants
• Respond courteously both over the telephone and via face-to-face inquiries of visitors, tenants and the general public
• Maintaining security by becoming familiar with the surroundings, tenants and visitors
• Handling visitors/tenants complaints on any major or minor incidents
• Be aware of all incidents occurring and are responsible in disseminating the information to the rest in the team
• Render customer service assistance and to assist Security Officers in registering visitors
• Attend to visitor’s enquiries
• Visitor Passes issued are for use on a daily basis and thus not to be retained overnight
• Ensure that all Lost & Found items are well documented and handed over to a designated department
• Investigating and solving visitors problems which may be complex or complicated
• Undertakes ad hoc responsibilities that may be assigned from time to time

Skills

GCE O Level

Communication skills

Microsoft Office

Education

GCE O Level

Tools

Microsoft Office

Job description

Jones Lang LaSalle (JLL) in Singapore is seeking a Customer Service professional to manage front-facing duties at an on-site location. You will present a professional image, respond to enquiries, and guide visitors and tenants with courteous, clear communication.

Ideal candidates have minimum GCE O Level, at least 1 year of relevant experience, and strong MS Office skills. The role emphasizes service quality, visitor management, and seamless collaboration with security and facilities teams.