Reservations Officer / Senior Reservations Officer

WYNDHAM SINGAPORE HOTEL; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Reservation Agent to manage room bookings and inquiries. The ideal candidate will have hospitality experience, excellent communication skills, and the ability to handle multiple tasks efficiently. Responsibilities include responding to guest inquiries, managing bookings, and promoting special offers to enhance revenue.

Qualifications

• Relevant working experience in same position in hospitality.

Responsibilities

• Respond to room reservations enquiries via email and/or phone promptly.
• Handle credit card information and charges for prepaid reservations.
• Coordinate with operations for guest special requests.
• Input and update reservation information into system.
• Manage corporate, air lines, and group bookings.
• Follow up on advance deposits or prepayment.
• Promote and upsell rooms to increase revenue.
• Manage 'No shows' and charges.

Skills

Excellent interpersonal and communication skills

Able to multi-task

Strong time-management

Some knowledge in using Opera Cloud

Education

NITEC or higher qualification

Job description

Respond to room reservations enquiries via email and/or phone promptly and ensure it is replied promptly

Handles credit card information and charges for all prepaid reservations

Coordinate and communicate with operations for guest special requests to ensure smooth check in

Input and update reservation information into system

Manage corporate, air lines and group bookings

Follow up and monitor on advance deposits or prepayment

Assist to promote and upsell rooms to increase room revenue

Manage "No shows" and work with Front Office on charges

Keep abreast of special rates, offers and promotions in the Hotel and provide updated information to guests

Requirements

• NITEC or higher qualification
• Relevant working experience in same position in hospitality
• Excellent interpersonal and communication skills
• Able to multi-task and strong time-management
• Some knowledge in using Opera Cloud