Remote Desktop Support Engineer – Cloud & M365

ITCAN PTE. LIMITED; Singapore; Remote; SGD 30,000 - 55,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a capable IT support professional to provide remote assistance for a government enterprise client in Singapore.

The role involves handling software installation and upgrade issues via Software Center/CCMCache, addressing sign-in problems with M365 accounts, and resolving basic network connectivity concerns. Candidates will generate logs and screenshots for vendor escalation and collaborate with teammates to share knowledge, ensuring timely resolutions within the

Responsibilities

• Provide remote technical support to large enterprise government agency users.
• Resolve software installation and upgrade issues via Software Center/CCMCache.
• Troubleshoot sign-in and access issues for M365 Office accounts.
• Resolve basic network connection issues and escalate as needed.
• Generate logs and screenshots to escalate to third-party vendors.
• Collaborate with colleagues to share knowledge and improve resolution speed.

Job description

ITCAN PTE. LIMITED is seeking a capable IT support professional to provide remote assistance for a government enterprise client in Singapore.

The role involves handling software installation and upgrade issues via Software Center/CCMCache, addressing sign-in problems with M365 accounts, and resolving basic network connectivity concerns. Candidates will generate logs and screenshots for vendor escalation and collaborate with teammates to share knowledge, ensuring timely resolutions within the