Remote Desktop Engineer: Tier 2 IT Support

ITCAN PTE. LIMITED; Singapore; Remote; SGD 38,000 - 54,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore invites a Level 2 IT Support specialist to handle escalated issues from Level 1 Service Desk.

You will diagnose and resolve technical problems remotely within SLA and support large enterprise government agency users. You will manage software installations and upgrades via Software Center/CCMCache, assist with M365 sign-in and access issues, generate logs for third-party vendors, troubleshoot basic network problems, and share knowledge with colleagues to improve

Qualifications

• Acts as a Level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to escalate to third party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing

Job description

ITCAN PTE. LIMITED in Singapore invites a Level 2 IT Support specialist to handle escalated issues from Level 1 Service Desk.

You will diagnose and resolve technical problems remotely within SLA and support large enterprise government agency users. You will manage software installations and upgrades via Software Center/CCMCache, assist with M365 sign-in and access issues, generate logs for third-party vendors, troubleshoot basic network problems, and share knowledge with colleagues to improve