Remote Desktop Support Engineer – Level 2

ITCAN PTE. LIMITED

Singapore

On-site

SGD 42,000 - 62,000

Full time

6 days ago

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Job summary

ITCAN PTE. LIMITED is seeking a Service Support professional to act as level 2 support for technical issues and as an escalation point from Level 1 Service Desk.

You will diagnose problems and ensure timely resolution. You will resolve issues remotely within SLA, support via BeyondTrust, handle software installation and upgrades, resolve sign-in problems for M365, and share knowledge with colleagues to improve service.

Responsibilities

Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
Able to resolve technical issue remotely within the given SLA
Provides technical support via remote connection (BeyondTrust) to large enterprise agency users
Resolves software installation and software upgrade issues via Software Center/CCMCache
Resolves access, sign-in issues, and general usage of M365 Office account
Generates logs and screenshots required to escalat to third-party vendors
Troubleshoots basic network connection issues
Proactively shares and collaborates with colleagues for knowledge-sharing

Job description

ITCAN PTE. LIMITED is seeking a Service Support professional to act as level 2 support for technical issues and as an escalation point from Level 1 Service Desk.

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