Remote Desktop & M365 Support Engineer

ITCAN PTE. LIMITED

Singapore

Remote

SGD 42,000 - 56,000

Full time

5 days ago

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Job summary

ITCAN PTE. LIMITED in Singapore is seeking a Level 2 IT Support specialist to handle escalation-worthy technical issues and provide remote assistance to government agency users. You will resolve incidents within SLA and support software deployment through official channels.

Key tasks include software installation/upgrades via Software Center/CCMCache, sign-in support for M365, logging for third-party vendors, and basic network troubleshooting while sharing knowledge with the team.

Responsibilities

Acts as level 2 support for technical issues, or escalation point from Level 1 Service Desk support
Able to resolve technical issue remotely within the given SLA
Provides technical support via remote connection to large enterprise government agency users
Resolves software installation and software upgrade issues via Software Center/CCMCache
Resolves access, sign-in issues, and general usage of M365 Office account
Generates logs and screenshots required to elevate to third-party vendors
Troubleshoots basic network connection issues
Proactively shares and collaborates with colleagues for knowledge-sharing